--00000000000007add2064dc690e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will ask Nichole- what is the current open balance? Are you able to send me the open invoices associated with the balance as well? On Tue, Mar 24, 2026 at 11:05=E2=80=AFAM Lito Delapena wrote: > Hi Laura, > > Please see the attached credit memo updated for the 103146 Enriched Livin= g > Program ERS-Deupree House customer profile. Can we apply this to their > current open balance? > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Tue, Mar 24, 2026 at 7:57=E2=80=AFAM Lito Delapena > wrote: > >> Apologies as i may misunderstood the request. ill have this moved over t= o >> the 103146 Enriched Living Program ERS-Deupree House and applied to the >> open balances >> >> Thank you, >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval wrote: >> >>> Good Morning, >>> >>> This account is incorrect. It needs to be on the Enriched Living >>> Program- ERS Deupree account. Can we adjust this? >>> >>> On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena >>> wrote: >>> >>>> Hi Laura, >>>> >>>> Attached is a copy of the credit memo as it is currently on the Key >>>> Cleaning customer profile, there are 3 open invoices totaling $1,754.1= 2. >>>> Can the credit memo be applied to this balance and would you like copi= es of >>>> the closed invoices to provide to Deupree House ? >>>> >>>> Lito Delapena >>>> >>>> Customer Contact and Collections Manager | TheKey >>>> >>>> Mobile: 619-722-8561 >>>> >>>> >>>> >>>> >>>> >>>> On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval >>>> wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> Lito, do you need anything more from me? >>>>> >>>>> On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid = wrote: >>>>> >>>>>> Wow! How did I do that!? Ha! >>>>>> >>>>>> >>>>>> *Will Reid* >>>>>> >>>>>> Partner | TheKey >>>>>> >>>>>> Mobile: 513.707.2304 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Also- just wanted to make sure that it is spelled Deupree House. >>>>>>> Thanks for all your help! >>>>>>> >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval >>>>>>> wrote: >>>>>>> >>>>>>>> Okay, just want to make sure we do whichever is the most seamless >>>>>>>> and appropriate. The dates of service were Jan 2024- Nov 2025 >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >>>>>>> lito.delapena@thekey.com> wrote: >>>>>>>> >>>>>>>>> HI Laura, >>>>>>>>> >>>>>>>>> The Credit memo can be created and applied to their invoices vs >>>>>>>>> placing a credit onto the invoice itself, ill a copy of the credi= t memo to >>>>>>>>> you all once its created. >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>> >>>>>>>>> Lito Delapena >>>>>>>>> >>>>>>>