--000000000000c83600064dc67a47 Content-Type: multipart/alternative; boundary="000000000000c835ff064dc67a45" --000000000000c835ff064dc67a45 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Laura, Please see the attached credit memo updated for the 103146 Enriched Living Program ERS-Deupree House customer profile. Can we apply this to their current open balance? Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Tue, Mar 24, 2026 at 7:57=E2=80=AFAM Lito Delapena wrote: > Apologies as i may misunderstood the request. ill have this moved over to > the 103146 Enriched Living Program ERS-Deupree House and applied to the > open balances > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval = wrote: > >> Good Morning, >> >> This account is incorrect. It needs to be on the Enriched Living Program= - >> ERS Deupree account. Can we adjust this? >> >> On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena >> wrote: >> >>> Hi Laura, >>> >>> Attached is a copy of the credit memo as it is currently on the Key >>> Cleaning customer profile, there are 3 open invoices totaling $1,754.12= . >>> Can the credit memo be applied to this balance and would you like copie= s of >>> the closed invoices to provide to Deupree House ? >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> Lito, do you need anything more from me? >>>> >>>> On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid w= rote: >>>> >>>>> Wow! How did I do that!? Ha! >>>>> >>>>> >>>>> *Will Reid* >>>>> >>>>> Partner | TheKey >>>>> >>>>> Mobile: 513.707.2304 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval >>>>> wrote: >>>>> >>>>>> Also- just wanted to make sure that it is spelled Deupree House. >>>>>> Thanks for all your help! >>>>>> >>>>>> >>>>>> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Okay, just want to make sure we do whichever is the most seamless >>>>>>> and appropriate. The dates of service were Jan 2024- Nov 2025 >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >>>>>> lito.delapena@thekey.com> wrote: >>>>>>> >>>>>>>> HI Laura, >>>>>>>> >>>>>>>> The Credit memo can be created and applied to their invoices vs >>>>>>>> placing a credit onto the invoice itself, ill a copy of the credit= memo to >>>>>>>> you all once its created. >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> Lito Delapena >>>>>>>> >>>>>>>> Customer Contact and Collections Manager | TheKey >>>>>>>> >>>>>>>> Mobile: 619-722-8561 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 9:40=E2=80=AFAM Laura Horval >>>>>>>> wrote: >>>>>>>