--00000000000030a5f6064dc69e5d Content-Type: multipart/alternative; boundary="00000000000030a5f5064dc69e5b" --00000000000030a5f5064dc69e5b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it, attached are the 3 open invoices totaling $23,021.91 Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Tue, Mar 24, 2026 at 8:11=E2=80=AFAM Laura Horval w= rote: > I will ask Nichole- what is the current open balance? Are you able to sen= d > me the open invoices associated with the balance as well? > > On Tue, Mar 24, 2026 at 11:05=E2=80=AFAM Lito Delapena > wrote: > >> Hi Laura, >> >> Please see the attached credit memo updated for the 103146 Enriched >> Living Program ERS-Deupree House customer profile. Can we apply this to >> their current open balance? >> >> Thank you, >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Tue, Mar 24, 2026 at 7:57=E2=80=AFAM Lito Delapena >> wrote: >> >>> Apologies as i may misunderstood the request. ill have this moved over >>> to the 103146 Enriched Living Program ERS-Deupree House and applied to >>> the open balances >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval wrote: >>> >>>> Good Morning, >>>> >>>> This account is incorrect. It needs to be on the Enriched Living >>>> Program- ERS Deupree account. Can we adjust this? >>>> >>>> On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena >>> lito.delapena@thekey.com> wrote: >>>> >>>>> Hi Laura, >>>>> >>>>> Attached is a copy of the credit memo as it is currently on the Key >>>>> Cleaning customer profile, there are 3 open invoices totaling $1,754.= 12. >>>>> Can the credit memo be applied to this balance and would you like cop= ies of >>>>> the closed invoices to provide to Deupree House ? >>>>> >>>>> Lito Delapena >>>>> >>>>> Customer Contact and Collections Manager | TheKey >>>>> >>>>> Mobile: 619-722-8561 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>>> Good Afternoon, >>>>>> >>>>>> Lito, do you need anything more from me? >>>>>> >>>>>> On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid = wrote: >>>>>> >>>>>>> Wow! How did I do that!? Ha! >>>>>>> >>>>>>> >>>>>>> *Will Reid* >>>>>>> >>>>>>> Partner | TheKey >>>>>>> >>>>>>> Mobile: 513.707.2304 >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval >>>>>>> wrote: >>>>>>> >>>>>>>> Also- just wanted to make sure that it is spelled Deupree House. >>>>>>>> Thanks for all your help! >>>>>>>> >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Okay, just want to make sure we do whichever is the most seamless >>>>>>>>> and appropriate. The dates of service were J