--00000000000074116c06441f0288 Content-Type: multipart/alternative; boundary="00000000000074116b06441f0287" --00000000000074116b06441f0287 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That sounds great! On Fri, Nov 21, 2025 at 1:29=E2=80=AFPM Lito Delapena wrote: > Of course, I'm available now if you are and Will to hop on a call. I can > send an invite > > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Fri, Nov 21, 2025 at 10:28=E2=80=AFAM Laura Horval wrote: > >> Good Afternoon Lito, >> >> Any chance you are available to hop on a call today to discuss? >> >> On Fri, Nov 21, 2025 at 12:13=E2=80=AFPM Lito Delapena >> wrote: >> >>> Thank you for looping me in @Michelle Schefter >>> >>> >>> @Laura Horval @Will Reid May >>> I request specific dates, shifts or CGs that make up the $7,032 credit = that >>> is needed? In review of their current AR they have an outstanding balan= ce >>> so i'd like to confirm if these invoices connect to what we need to >>> complete a credit for >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Fri, Nov 21, 2025 at 8:55=E2=80=AFAM Michelle Schefter >> michelle.kenaga@thekey.com> wrote: >>> >>>> Thank you, Will, for the background here. I approve moving forward. >>>> Looping in Lito Delapena and Lyndsey Organ to help support this reques= t. >>>> While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedite= the refund >>>> check, we will explore all available options to see what can be done t= o >>>> move this along as quickly as possible. Will circle back with an updat= e >>>> asap. >>>> >>>> *Michelle Schefter* >>>> >>>> Director of Finance | *TheKey* >>>> >>>> Phone: 408.837.0579 >>>> >>>> >>>> >>>> >>>> >>>> >>>> ------------------------------ >>>> *From:* Will Reid >>>> *Sent:* Friday, November 21, 2025 6:55 AM >>>> *To:* Laura Horval >>>> *Cc:* Michelle Schefter ; Timothy Thomas >>> tt@thekey.com> >>>> *Subject:* Re: Reimbursement Request >>>> >>>> Thanks Laura. >>>> >>>> Michelle, Tim and I discussed this yesterday. He recommended sending >>>> this request to you for the fastest processing. >>>> >>>> Thank you, >>>> >>>> >>>> *Will Reid* >>>> >>>> Partner | TheKey >>>> >>>> Mobile: 513.707.2304 >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Nov 21, 2025 at 8:57=E2=80=AFAM Laura Horval >>>> wrote: >>>> >>>> Good Morning Michelle, >>>> >>>> We recently learned there was a miscommunication regarding how we >>>> billed time for our partnership account with Key Cleaning at the Deupr= ee >>>> House. Consequently, we owe them a $7,032 credit that requires process= ing >>>> as soon as possible. Can we please get a check sent to them next week? >>>> Please make the check out to Deupree House and send it to: >>>> >>>> Emerson Stambaugh >>>> 3939 Erie Avenue >>>> >>>> >>>> >>>> Cincinnati, Oh 45208 >>>> >>>> >>>> >>>> >