--00000000000020411d06441efffb Content-Type: multipart/alternative; boundary="00000000000020411c06441efffa" --00000000000020411c06441efffa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Of course, I'm available now if you are and Will to hop on a call. I can send an invite Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Fri, Nov 21, 2025 at 10:28=E2=80=AFAM Laura Horval = wrote: > Good Afternoon Lito, > > Any chance you are available to hop on a call today to discuss? > > On Fri, Nov 21, 2025 at 12:13=E2=80=AFPM Lito Delapena > wrote: > >> Thank you for looping me in @Michelle Schefter >> >> >> @Laura Horval @Will Reid May I >> request specific dates, shifts or CGs that make up the $7,032 credit tha= t >> is needed? In review of their current AR they have an outstanding balanc= e >> so i'd like to confirm if these invoices connect to what we need to >> complete a credit for >> >> Thank you, >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Fri, Nov 21, 2025 at 8:55=E2=80=AFAM Michelle Schefter > michelle.kenaga@thekey.com> wrote: >> >>> Thank you, Will, for the background here. I approve moving forward. >>> Looping in Lito Delapena and Lyndsey Organ to help support this request= . >>> While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedite = the refund check, >>> we will explore all available options to see what can be done to move t= his >>> along as quickly as possible. Will circle back with an update asap. >>> >>> *Michelle Schefter* >>> >>> Director of Finance | *TheKey* >>> >>> Phone: 408.837.0579 >>> >>> >>> >>> >>> >>> >>> ------------------------------ >>> *From:* Will Reid >>> *Sent:* Friday, November 21, 2025 6:55 AM >>> *To:* Laura Horval >>> *Cc:* Michelle Schefter ; Timothy Thomas >> tt@thekey.com> >>> *Subject:* Re: Reimbursement Request >>> >>> Thanks Laura. >>> >>> Michelle, Tim and I discussed this yesterday. He recommended sending >>> this request to you for the fastest processing. >>> >>> Thank you, >>> >>> >>> *Will Reid* >>> >>> Partner | TheKey >>> >>> Mobile: 513.707.2304 >>> >>> >>> >>> >>> >>> On Fri, Nov 21, 2025 at 8:57=E2=80=AFAM Laura Horval wrote: >>> >>> Good Morning Michelle, >>> >>> We recently learned there was a miscommunication regarding how we bille= d >>> time for our partnership account with Key Cleaning at the Deupree House= . >>> Consequently, we owe them a $7,032 credit that requires processing as s= oon >>> as possible. Can we please get a check sent to them next week? Please m= ake >>> the check out to Deupree House and send it to: >>> >>> Emerson Stambaugh >>> 3939 Erie Avenue >>> >>> >>> >>> Cincinnati, Oh 45208 >>> >>> >>> >>> Laura Horval MSW LSW >>> >>> >>> General Manager | TheKey >>> >>> Office: 513-891-2273 >>> >>> Mobile: 513-535-0558 >>> >>> >>> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >>> *PAC=C2=AE Consultant; **PAC=