--00000000000087f3c50640802b7a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI also added Phil in the event we want to make any changes to the website= . On Mon, Oct 6, 2025 at 9:44=E2=80=AFAM Steve Koyanagi wrote: > Given how unhinged she is, what are our options to help get her paid as > quickly as possible based on her resignation? > > Tim, is this the only province we pay bi-weekly? Is it critical we > advertise "weekly pay" for those provinces where we pay weekly or can we > just remove that altogether from the website? > > > > On Mon, Oct 6, 2025 at 9:34=E2=80=AFAM Chuck Terlesky > wrote: > >> Hi Steve and Tim, >> >> It appears that a caregiver wants to involve our legal department. >> >> What do you think the next steps in communication should be? Ive attache= d >> a copy of her signed contract. >> >> Regards, >> Chuck >> >> >> >> ---------- Forwarded message --------- >> From: Debora Waller >> Date: Mon, Oct 6, 2025 at 10:26=E2=80=AFAM >> Subject: Re: Urgent: Outstanding Wage Payment >> To: Jessica Groen >> Cc: Chuck Terlesky , Veronique Ree > veronique.ree@thekey.com> >> >> >> Dear Jessica, >> >> Effective immediately, I am resigning from my position as a Health Care >> Aide with TheKey Home Care Calgary. >> >> This decision is based on TheKey=E2=80=99s misrepresentation of a key te= rm of >> employment. The company=E2=80=99s official website clearly advertises we= ekly pay >> for caregivers, which was a major factor in my decision to accept this >> position. However, I later learned that TheKey Calgary operates on a >> biweekly pay schedule =E2=80=94 a term that was never clarified verbally= or >> transparently explained before I was asked to sign my contract under tim= e >> pressure. >> >> I would have appreciated it if the pay frequency had been clearly >> communicated prior to hiring, as I believe this falls under TheKey=E2=80= =99s >> responsibility, especially since it differs from what is publicly >> advertised. This constitutes a material misrepresentation and a breach o= f >> the good-faith basis of our employment relationship. As such, I consider >> this relationship to have been broken by the employer and am therefore >> resigning effective immediately. >> >> Please confirm receipt of this email and ensure that my final wages are >> paid promptly. >> >> Sincerely, >> Debora Waller >> >> On Mon, Oct 6, 2025 at 10:22=E2=80=AFAM Jessica Groen >> wrote: >> >>> Hi Debora, >>> >>> Thank you for your email. I have included our general manager into >>> this email. Please note that everyone is given a minimum of 24 hours to >>> review and sign their contracts. >>> >>> I can understand the confusion in the matter however some offices >>> throughout North America pay on a weekly basis but not all. If this was= a >>> concern to you based on working with The Key then it would have been >>> beneficial for you to clarify this in the hiring process. >>> >>> *Sincerely, * >>> >>> *Jessica Groen* >>> >>