--000000000000d73c9206408029e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Given how unhinged she is, what are our options to help get her paid as quickly as possible based on her resignation? Tim, is this the only province we pay bi-weekly? Is it critical we advertise "weekly pay" for those provinces where we pay weekly or can we just remove that altogether from the website? On Mon, Oct 6, 2025 at 9:34=E2=80=AFAM Chuck Terlesky wrote: > Hi Steve and Tim, > > It appears that a caregiver wants to involve our legal department. > > What do you think the next steps in communication should be? Ive attached > a copy of her signed contract. > > Regards, > Chuck > > > > ---------- Forwarded message --------- > From: Debora Waller > Date: Mon, Oct 6, 2025 at 10:26=E2=80=AFAM > Subject: Re: Urgent: Outstanding Wage Payment > To: Jessica Groen > Cc: Chuck Terlesky , Veronique Ree veronique.ree@thekey.com> > > > Dear Jessica, > > Effective immediately, I am resigning from my position as a Health Care > Aide with TheKey Home Care Calgary. > > This decision is based on TheKey=E2=80=99s misrepresentation of a key ter= m of > employment. The company=E2=80=99s official website clearly advertises wee= kly pay > for caregivers, which was a major factor in my decision to accept this > position. However, I later learned that TheKey Calgary operates on a > biweekly pay schedule =E2=80=94 a term that was never clarified verbally = or > transparently explained before I was asked to sign my contract under time > pressure. > > I would have appreciated it if the pay frequency had been clearly > communicated prior to hiring, as I believe this falls under TheKey=E2=80= =99s > responsibility, especially since it differs from what is publicly > advertised. This constitutes a material misrepresentation and a breach of > the good-faith basis of our employment relationship. As such, I consider > this relationship to have been broken by the employer and am therefore > resigning effective immediately. > > Please confirm receipt of this email and ensure that my final wages are > paid promptly. > > Sincerely, > Debora Waller > > On Mon, Oct 6, 2025 at 10:22=E2=80=AFAM Jessica Groen > wrote: > >> Hi Debora, >> >> Thank you for your email. I have included our general manager into >> this email. Please note that everyone is given a minimum of 24 hours to >> review and sign their contracts. >> >> I can understand the confusion in the matter however some offices >> throughout North America pay on a weekly basis but not all. If this was = a >> concern to you based on working with The Key then it would have been >> beneficial for you to clarify this in the hiring process. >> >> *Sincerely, * >> >> *Jessica Groen* >> >> Scheduling Manager | TheKey >> >> Office: 403.301.3777 >> >> >> >> >> >> On Mon, Oct 6, 2025 at 10:13=E2=80=AFAM Debora Waller >> wrote: >> >>> Dear Jessica, >>> >>> Thank you for your reply and for resending my signed employment >>>