--000000000000258d8f0645269cb5 Content-Type: multipart/alternative; boundary="000000000000258d8e0645269cb4" --000000000000258d8e0645269cb4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I've called Google 2x today and they are unable to update to CAD. We will need to create a new ad account. Is this the solution that you want to pursue? Thanks, Phil On Thu, Dec 4, 2025 at 3:56=E2=80=AFPM Emma Zumsen = wrote: > Thanks Lisa, > > I think it would be great to hop on a call to discuss how we can correct > this so we have a sustainable and scalable solution to Canadian marketing > both from a billing perspective but also a reconciliation and planning PO= V. > > Can we find time next week to discuss? > > Thanks, > Emma > > On Thu, Dec 4, 2025 at 11:32=E2=80=AFAM Lisa Fett = wrote: > >> Hi team, >> >> Looping in Greg and Emma as well. >> >> On Thu, Dec 4, 2025 at 11:27=E2=80=AFAM Lyndsey Organ >> wrote: >> >>> Hi Phil/Tim, >>> >>> Can you try again to see if we can receive bills in CAD again as we >>> originally did? I know you said we have to open another account, but ca= n we >>> check with our rep again to see if there is any way around this? We are >>> waiting to put this bill into Coupa until we can figure this out. >>> >>> >>> *Thank you!* >>> >>> >>> >>> *Lyndsey Organ* >>> >>> Senior Manager, Accounting | *TheKey* >>> >>> Mobile: 316.253.6494 >>> >>> >>> >>> >>> On Tue, Dec 2, 2025 at 10:38=E2=80=AFAM Lyndsey Organ >>> wrote: >>> >>>> Unfortunately, this will cause significant additional work and cost fo= r >>>> the AP team, as we would have to process payments outside of Coupa man= ually >>>> and send via wire. We need Google to change the currency back to CAD t= o >>>> avoid these issues. I'm not sure why they would default to USD when th= e old >>>> account was in CAD. >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>> Mobile: 316.253.6494 >>>> >>>> >>>> >>>> >>>> On Tue, Dec 2, 2025 at 10:16=E2=80=AFAM Phil Chanda >>>> wrote: >>>> >>>>> Yes, accounts were switched because we have a new agency that was >>>>> onboarded. >>>>> >>>>> On Tue, Dec 2, 2025 at 11:15=E2=80=AFAM Lyndsey Organ >>>> lyndsey.organ@thekey.com> wrote: >>>>> >>>>>> Was a new account just set up since the most current bill is in USD >>>>>> but all the prior bills were in CAD? I'm trying to figure out what h= appened >>>>>> recently for them to now start billing us in USD vs CAD. >>>>>> >>>>>> >>>>>> *Thank you!* >>>>>> >>>>>> >>>>>> >>>>>> *Lyndsey Organ* >>>>>> >>>>>> Senior Manager, Accounting | *TheKey* >>>>>> >>>>>> Mobile: 316.253.6494 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Dec 2, 2025 at 10:12=E2=80=AFAM Phil Chanda >>>>>> wrote: >>>>>> >>>>>>> This was setup by google when the account was created. Happy >>>>>>> Tuesday. >>>>>>> >>>>>>> On Mon, Dec 1, 2025 at 11:27=E2=80=AFPM Lyndsey Organ >>>>>> lyndsey.organ@thekey.com> wrote: >>>>>>> >>>>>>>> Hi P