Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

--0000000000003a229f064e66cb1e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning all I see that Candace sent me an email yesterday indicating that her Dad was being discharged back home from hospital. Technically they would need a reassessment at this point, but I will hold off on that to see what comes from the letter. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Wed, Apr 1, 2026 at 7:52=E2=80=AFAM Lito Delapena wrote: > HI Chuck, > > We are sending both attached notices to Candace this morning. Following > Steve's advice, we are giving her 1 week from today 4/8/2026 to bring the= ir > accounts current or we will be obligated to terminate care for both Ray a= nd > Mary Albo due to delinquent balances. > > I will have you and Shawntel on copy when these are sent this morning. > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Wed, Apr 1, 2026 at 6:09=E2=80=AFAM Chuck Terlesky > wrote: > >> Thanks, All - >> >> Marc, please advise us when the final date of service will be. >> >> On Tue, Mar 31, 2026 at 12:52=E2=80=AFPM Timothy Thomas = wrote: >> >>> Yes I think that's good practice. >>> >>> On Tue, Mar 31, 2026 at 2:48=E2=80=AFPM Steve Koyanagi >>> wrote: >>> >>>> The CCA's allow us to terminate services due to delinquent invoices. D= o >>>> we want to give a full week from when we send notice though before we >>>> terminate? >>>> >>>> On Tue, Mar 31, 2026 at 11:37=E2=80=AFAM Marc Atkinson >>>> wrote: >>>> >>>>> Hi Steve, >>>>> >>>>> It would not allow me to send the CCAs with the notices due to >>>>> exceeding file limits. Please find the attached CCAs for both clients= . >>>>> >>>>> Thank you! >>>>> >>>>> Regards, >>>>> >>>>> Marc Atkinson >>>>> Team Leader >>>>> Customer Contact & Collections Center >>>>> 866-226-1702 - Main Line >>>>> 239-264-1290 - Direct Line >>>>> marc.atkinson@thekey.com >>>>> >>>>> [image: logo-the-key.svg] >>>>> On Tue, 31 Mar at 2:33 PM , Marc Atkinson wrote: >>>>> >>>>> Hi Steve, >>>>> >>>>> We would appreciate your guidance and any details you can provide >>>>> regarding two clients from Calgary AB CA, Mary Albo and Ray Albo. >>>>> >>>>> As of today, Mary has an overdue balance of $9,024.67 that has aged t= o >>>>> 44 days overdue and Ray has an overdue balance of $6,188.61 that has = also >>>>> aged to 44 days overdue. Their daughter is being unresponsive to send= ing >>>>> full payment. At this time, we are going to email her the attached no= tices >>>>> of service suspension if full payment is not received by this Friday,= 4/3. >>>>> >>>>> We wanted to touch base with you before sending these to see if there >>>>> is anything in that notice of suspension that needs to be revised and= to >>>>> confirm if there are any stipulations in terms of taking this approac= h to >>>>> clients in Calgary AB CA? We want to ensure that we