Re: Payment Required: Follow up on the Outstanding Balance from The Key- CAN To be used for business purposes only | U4B Account - 1000051394

--000000000000bb024f064ca29736 Content-Type: multipart/alternative; boundary="000000000000bb024d064ca29735" --000000000000bb024d064ca29735 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, We wired funds last Friday but have not heard back. Please confirm our account is up to date and the payment method has been changed back to ACH with net 30 terms. *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 On Fri, Mar 6, 2026 at 11:49=E2=80=AFAM Dilip Pachanouri wrote: > Hi An Ly, > > Thank you for confirming the payment. We will notify you once the funds > are received in our system and successfully applied to your account. > > As discussed, once the payment is fully allocated, we will route the > request to the Uber Support team to transition your payment method from > Credit Card to ACH with Net 30 terms. > > Regards, > Dilip > U4B CC Collections Team > > On Fri, Mar 6, 2026 at 4:22=E2=80=AFAM wrote: > >> Hello Debkanya, >> >> >> >> We have issued a wire payment today, and you should receive the funds by >> tomorrow. Please see payment confirmation below. >> >> >> >> As noted in your email below, once this invoice has been paid, you shoul= d >> be able to update our >> >> payment method back to ACH and adjust our payment terms to Net 30. >> >> >> >> Please let us know once the payment is received and the updates have bee= n >> made. >> >> >> >> Thanks, >> >> >> >> An Ly >> >> Accounts Payable Manager| *TheKey* >> >> >> >> >> >> *From:* Debkanya Das >> *Sent:* Wednesday, March 4, 2026 9:15 AM >> *To:* Lyndsey Organ ; business-support@uber.co= m >> *Cc:* Dilip Pachanouri ; an.ly@thekey.com; >> b2b-collections@uber.com; Timothy Thomas ; Higinio Lopez = > higinio.lopez@thekey.com> >> *Subject:* Re: Payment Required: Follow up on the Outstanding Balance >> from The Key- CAN To be used for business purposes only | U4B Account - >> 1000051394 >> >> >> >> Hi Lyndsey, >> >> >> >> To transition your account to a new payment method, our system requires >> you to settle the current outstanding balance first. Think of it as >> "closing the books" on the old payment method before we can successfully >> move you to ACH/Bank Transfer mode. >> >> Steps to resolve this: >> >> 1. Clear the Balance: Please log in to your portal and pay the >> current invoice. >> 2. Notify Us: Once the payment is processed, simply reply to this >> email. >> >> @business-support@uber.com Once customer >> has confirmed the balance is cleared, please proceed with changing the >> customer's payment mode from credit card to bank transfer as requested >> payment mode and notify the customer once the change is live. >> >> We appreciate your cooperation in getting this squared away! >> >> >> Thanks & Regards, >> >> Debkanya >> >> O2C Manager - U4B Credit Card Collections >> >> >> >> On Wed, Mar 4, 2026 at 9:27=E2=80=AFPM Lyndsey Organ >> wrote: >> >> Hi Dilip, >> >> >> >> I understand the timing; however, can we rev