--00000000000088d197063d36ad8e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Of course, and thank you for adding context! Also, I would like to assure you that your whole July GM HCL Plan SPIF was not all entirely delayed, just whatever the payment would be for this 1 client is delayed! The remainder of your July SPIFF was sent off to CAN Payroll on Friday where they will pay as normally scheduled for your province! The plan now would be to get this client showing up in your proof, then send that amount over to CAN Payroll where they would get that chunk paid out to you! Thanks all Chris On Mon, Aug 25, 2025 at 4:19=E2=80=AFPM Joey Taylor wrote: > Thanks Chris!! > > @Jackie Summers To provide some context, client > Paulette Marcotte Lafleur was a referral from the account "R=C3=A9sidence > Manoir Outremont - Cogir" This was my account for the last year. The > referral was made to me and was before Isabelle (our HCL) started working= . > When Isabelle started, I handed it off to her in hopes she could grow it.= I > was assured by Julian that when the account was transferred over in > Isabelle's name, it would not affect any clients that started before > Isabelle's start date or my GM SPIFF plan. > > Hoping you can help get this account back in my name so it shows up in > Chris proof ASAP as my bonus was already delayed for July because of this= !! > > On Mon, Aug 25, 2025 at 4:08=E2=80=AFPM Christopher Rafferty christopher.rafferty@thekey.com> wrote: > >> Hi all, >> >> Adding @Jackie Summers as it looks like Julia is >> now OOO. Jackie, would you be able to assist with Joey's client, Paulett= e >> Marcotte Lafleur, who did not show on his GM HCL Plan SPIFF Proof this >> month? We currently have no visibility of this client and would need her= on >> the proof to be able to pay. Please let us know so we can get this >> resolved! >> >> Thank you! >> CR >> >> On Fri, Aug 22, 2025 at 11:49=E2=80=AFAM Christopher Rafferty > christopher.rafferty@thekey.com> wrote: >> >>> Hi Joey, >>> >>> No update so far, as I haven=E2=80=99t heard back from Julia. I will fo= llow up >>> with her again and let you know if there=E2=80=99s any insight >>> >>> Thanks >>> Chris >>> >>> On Fri, Aug 22, 2025 at 11:40=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Good Morning, >>>> >>>> Any update here? >>>> >>>> Thanks >>>> >>>> On Wed, Aug 20, 2025 at 11:58=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Hi Chris, >>>>> >>>>> The HCL is Isabelle Grondin. Can you connect with Julia and find out >>>>> what is going wrong that it is not reporting on the proof. >>>>> She had assured me it would. >>>>> >>>>> Thanks, >>>>> >>>>> On Wed, Aug 20, 2025 at 11:00=E2=80=AFAM Christopher Rafferty >>>> christopher.rafferty@thekey.com> wrote: >>>>> >>>>>> Hi Joey, >>>>>> >>>>>> I can only pay on what I see on the proof and I don't see this clien= t >>>>>> on the proof. Who is the HCL? >>>>>> >>>>>> On Wed, Aug 20, 2025 at 10:43=E2=80=AFAM Joey Taylor >>>>>