--000000000000737c41064dc66049 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Apologies as i may misunderstood the request. ill have this moved over to the 103146 Enriched Living Program ERS-Deupree House and applied to the open balances Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval w= rote: > Good Morning, > > This account is incorrect. It needs to be on the Enriched Living Program- > ERS Deupree account. Can we adjust this? > > On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena > wrote: > >> Hi Laura, >> >> Attached is a copy of the credit memo as it is currently on the Key >> Cleaning customer profile, there are 3 open invoices totaling $1,754.12. >> Can the credit memo be applied to this balance and would you like copies= of >> the closed invoices to provide to Deupree House ? >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval wrote: >> >>> Good Afternoon, >>> >>> Lito, do you need anything more from me? >>> >>> On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid wr= ote: >>> >>>> Wow! How did I do that!? Ha! >>>> >>>> >>>> *Will Reid* >>>> >>>> Partner | TheKey >>>> >>>> Mobile: 513.707.2304 >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval >>>> wrote: >>>> >>>>> Also- just wanted to make sure that it is spelled Deupree House. >>>>> Thanks for all your help! >>>>> >>>>> >>>>> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval >>>>> wrote: >>>>> >>>>>> Okay, just want to make sure we do whichever is the most seamless an= d >>>>>> appropriate. The dates of service were Jan 2024- Nov 2025 >>>>>> >>>>>> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >>>>> lito.delapena@thekey.com> wrote: >>>>>> >>>>>>> HI Laura, >>>>>>> >>>>>>> The Credit memo can be created and applied to their invoices vs >>>>>>> placing a credit onto the invoice itself, ill a copy of the credit = memo to >>>>>>> you all once its created. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> Lito Delapena >>>>>>> >>>>>>> Customer Contact and Collections Manager | TheKey >>>>>>> >>>>>>> Mobile: 619-722-8561 >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 9:40=E2=80=AFAM Laura Horval >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Lito, >>>>>>>> >>>>>>>> Is it cleaner if we can place it on their invoice for the next two >>>>>>>> weeks? >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 12:38=E2=80=AFPM Lito Delapena >>>>>>> lito.delapena@thekey.com> wrote: >>>>>>>> >>>>>>>>> HI Laura, >>>>>>>>> >>>>>>>>> Got it. Can you provide the service dates to which this $14K >>>>>>>>> pertains? We could include a collective start and end date on the= credit >>>>>>>>> memo for documentation purposes >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>> >>>>>>>>> Lito Delapena >>>>>>>>> >>>>>>>>> Customer Con