--000000000000d27507064cebd65d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for letting us know. Chantal, confirming you=E2=80=99re taking lead = on this? On Fri, Mar 13, 2026 at 11:07=E2=80=AFAM Dennis Fancy w= rote: > Good afternoon, > > Yesterday, I was informed that a physical altercation occurred between tw= o > of our caregivers in a client's home. We are investigating the incident t= o > the best of our ability and waiting to access some video footage from the > residence. > > The family has been gracious, but one of the caregivers did file a report > with the police. No disciplinary action has been taken as we conduct our > investigation. This client has complex care needs and suddenly suspending > both caregivers would have posed a safety risk. > > I am bringing this issue to everyone's attention as assistance may be > required. Please let me know if there are any other steps that should be > taken given the information provided. > > Sincerely, > > Dennis Fancy, BSP > General Manager | Winnipeg, MB > (204) 489-6000 > > TheKey.ca > > > [image: TheKey] > --000000000000d27507064cebd65d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for letting us know. Chantal, confirming you=E2=80= =99re taking lead on this? On Fri, Mar 13, 2026 a= t 11:07=E2=80=AFAM Dennis Fancy < df= ancy@thekey.com > wrote: Good afternoon, Yesterday, I was= informed that a physical altercation occurred between two of our caregiver= s in a client's home. We are investigating the incident to the best of = our ability and waiting to access some video footage from the residence. The family has been gracious, but one of the=C2=A0ca= regivers did file a report with the police. No disciplinary action has been= taken as we conduct our investigation. This client has complex care needs = and suddenly suspending both caregivers would have posed a safety risk. I am bringing this issue to everyone's attention = as assistance may be required. Please let me know if there are any other st= eps that should be taken given the information provided. Sincerely, Dennis Fancy, BSP General Manager | Winnipeg, MB (204) 489-= 6000 TheKey.ca --000000000000d27507064cebd65d--