--Apple-Mail-1DA791C1-D40C-4754-B77C-3AF75DDD2235 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Troy, That=E2=80=99s the one I=E2=80=99m using.= So that=E2=80=99s good to know. However that=E2=80=99s the o= ne that results in the screenshot I shared. J= ay Jay= Bradley 778-938-3101 On Mar 19, 2026, at 12:54=E2=80=AFPM, Troy Riha <troy.riha@thekey.= com> wrote: =EF=BB=BF Yes please use the applicat= ion icon =46rom a new tab in your browser select the 9 dots between Ima= ges and the profile <image.png> Then scroll down until you see the Coupa Icon <image.png> Let me know how that= goes. On Thu, Mar 19, 2= 026 at 12:30=E2=80=AFPM Jay Bradley < jason.bradley@thekey.com > wrote: Hi Troy, I have tried logg= ing in again from the apps, and from the managed bookmarks from the intranet= . I get this page which is the same experience I've= had since the first problem. Is there another way to log in? <image.png> Thanks, Jay On Thu, 19 Mar 2026 a= t 10:17, Troy Riha < troy.riha@thekey.com > wrote: Welcome and sorry t= o hear re challenges getting access needed, looks like you are a re-hire and= there was an issue with our systematic process to re-activate your user acc= ount in Coupa. I have manually re-activated your account, so please re= try logging in. I will also= message the IAM team to troubleshoot why this error occurred and hopefully p= revent it in the future. Please reach out via Go= ogle Chat or email if you are still running into any issues accessing Coupa.= Regards Troy On Thu, Mar 19, 2026 at 9:35=E2=80=AFAM Jay Bradley &l= t; jason.bradle= y@thekey.com > wrote: Hi Troy, Hi. I r= ecently joined TheKey on March 2 as the new area sales manager here in C= anada (Vancouver). I have been having difficulty accessing Coupa.&= nbsp; I was recommended to reach out to you for assistance in resolving= the access issue. Is this something you can help with? Thanks, Jay ---------- Forwarded= message --------- From: = An Ly < coupasupport@thekey.com > Date: Thu, 1= 9 Mar 2026 at 09:29 Subject