Re: Pay Issue

Good morning, Yes I did receive the e-transfer from Carolina on Friday. I did also check my bank account this morning (Monday) and the direct deposit was not in there just an FYI. Warm regards, Claudia Vasquez Staffing Manager Direct: 778-403-0854 Office: 778-279-3634 Email: claudia.vasquez@thekey.com On Jul 17, 2023, at 6:40 AM, Irin Eva <irin.eva@thekey.com> wrote:  Good afternoon Germaine, I haven't received any rejection yet. I emailed Ceridian and waited for their response. Thanks, Irin On Sat, Jul 15, 2023 at 4:55 AM Germaine Daniels < germaine.daniels@thekey.com > wrote: Hi Claudia, Copy of your bank statement is not needed. Please confirm you received the E-transfer sent by Carolina. Irin, we will work with Ceridian to figure out what happened to the original payment. Hopefully the payment rejects on Monday. If not, we will need to request for a FSDD tracer. Thanks, On Fri, Jul 14, 2023 at 4:40 PM Claudia Vasquez < claudia.vasquez@thekey.com > wrote: Hi Germaine, If the funds were to reach my bank account, I will gladly inform all of you and transfer the funds right away. If need be I am happy to send in a copy of my bank statement. Kind regards, Claudia On Fri, Jul 14, 2023 at 4:24 PM Germaine Daniels < germaine.daniels@thekey.com > wrote: I don't understand. The employee is receiving another payment and may need to pay back the difference if the first payment isn't rejected from the bank. Reason being a payment was already sent to the employee bank account on file and Carolina sent a Etransfer today for the employee. An adjustment will need to be made either way. Regards, Germaine Daniels Payroll Director germaine.daniels@thekey.com Phone: 562-784-1800 TheKey.com On Fri, Jul 14, 2023 at 12:02 PM Timothy Thomas < tt@thekey.com > wrote: Thanks Irin, So to confirm no advance is being made, we're correcting payroll from this week. On Fri, Jul 14, 2023 at 2:55 PM Irin Eva < irin.eva@thekey.com > wrote: Hi Carolina, Her amts are - $1915.77 Also, I have attached a screenshot of the pay statements -. @Claudia Vasquez Pls note that your banking info is not incorrect. The problem is the account number's first 3 digits missing from the online record you provided. I confirmed with @Carolina Orosa that the account number she paid you last 2 years. Pls send us a copy of the void check to update your records. We don't accept online banking info. Also, Pls see the screenshot that Carolina gave us and that you send us: You provided: Carolina Provided: Thanks, Irin On Fri, Jul 14, 2023 at 2:40 PM Carolina Orosa < corosa@thekey.com > wrote: Hi, Please just let me know amount to be transferred. Sent from my iPhone On Jul 14, 2023, at 11:36 AM, Germaine Daniels < germaine.daniels@thekey.com > wrote:  Hi Tim, Yes, based on your request we will have Carolina issue an E transfer. Carolina can issue the payment for Claudia. What information do you need? Germaine Daniels Payroll Director <a href="ma