Re: Attn: HCLs - Important Update to Your New Hire Supplemental Incentive Opportunity

Hi Chris,

We have Ashley and Tim's approval to grant Isabelle the new hire commission
guarantee for September. Please confirm if we can make this happen for the
10/31 payout?

I will respond back to her to let her know once you confirm.

Thank you in advance!

On Wed, Oct 15, 2025 at 2:31 PM Isabelle Grondin <
isabelle.grondin@thekey.com> wrote:

> Hi Julia and Christopher,
>
> Thank you for getting back to me and clarifying the September results.
>
> Over the past quarter, I Led the organization of the Circle of Care
> networking and collaborations event in Montréal, which my manager and I had
> discussed as part of our market development strategy.  The initial
> conversation with the residence had taken place before I joined or just
> about my training period but  the full planning and execution were
> entrusted by me.
>
> The event was a great success, it positioned us very strongly in the
> Westmount market, where many of our most qualified clients and referral
> partners are located. Given the diversity of attendees, I adapted all
> communications and invitations either in French or English to ensure full
> engagement and to reflect the professional expertise of each participant.
>
> We’ve already begun receiving emails from professionals who want to work
> with us or schedule partnership meetings.
>
> In parallel, I still managed to cover my SAP account, which remains my
> main quarterly target.
> Many of the new accounts I developed through this event were not yet in
> Salesforce, which explains why some of this progress isn’t immediately
> reflected in the system. Still these relationship are now actively moving
> forward, and I’m confident they’ll translate into measurable results very
> soon.
>
>
> Considering the broader development impact and the momentum generated, I
> would be grateful if we could take this into account in the
> September commission review.
>
> Regards,
> Isabelle
>
>
> Isabelle Grondin
>
> *Directrice du développement client / **Home Care Liaison*
>
> Cell : 438-699-9311  Bur : 514-907-5065
>
> TheKey.ca <http://thekey.ca/>
>
>
> [image: TheKey]
>
>
> Le mer. 15 oct. 2025 à 16:11, Julia Jenkins <jujenkins@thekey.com> a
> écrit :
>
>> Hi Isabelle,
>>
>> Apologies for the delay, as I have been out of office since Friday. Your
>> September activity target was adjusted to 88 due to your time off which
>> means you achieved your activity target in September.
>>
>> The other criteria for the new hire commission guarantee is achieving
>> your SOC target, which unfortunately did not happen in September.
>>
>> Please let us know if you have any further questions.
>>
>> On Fri, Oct 10, 2025 at 8:23 AM Isabelle Grondin <
>> isabelle.grondin@thekey.com> wrote:
>>
>>> Hi Julia and Christopher,
>>>
>>> Thank you for your emails. I have a few questions, and I thought it
>>> might be easier to connect with you both together.
>>>
>>> For the month of September, I was away for two weeks (approved at
>>> hiring), from September 8 to September 22. My target was supposed to be
>>> adjusted, but it seems that it wasn’t.
>>> Yes, my activity numbers look a little less glamorous than usual, not
>>> exactly my favorite thing to see on the Canadian report with Amanda and
>>> Celest 😏.
>>>
>>> This should also factor into the guaranteed $2,000.
>>> I’ve reviewed the September 2025 report and would love to go over a few
>>> points with you. I understood the previous one but this vacation time off,
>>> I'm not too sure.
>>>
>>> Thanks so much,
>>> Isabelle
>>>
>>>
>>>
>>> Le mer. 8 oct. 2025, à 11 h 34, Julia Jenkins <jujenkins@thekey.com> a
>>> écrit :
>>>
>>>> Good morning,
>>>>
>>>> I'm writing with an important, positive update regarding your New Hire
>>>> Commission Guarantee opportunity!
>>>>
>>>> As you know, this guarantee is designed to help you earn a steady
>>>> income as you ramp up your client base with TheKey, offering you the chance
>>>> to earn $2,000 per month for achieving select targets during your first six
>>>> months on goal.
>>>>
>>>>
>>>> *Strategic Shift in Commission Criteria*To align with our company's Q4
>>>> sales focus on growth, we are making a strategic shift in the criteria for
>>>> earning this commission guarantee, effective with your September results
>>>> and all months moving forward: *SOC targets* and *Activity targets.*
>>>>
>>>> This change emphasizes the most critical driver of our business:
>>>> bringing on new clients. Our entire sales team is focused on driving new
>>>> business and maintaining consistent activities with our strategic accounts.
>>>>
>>>>
>>>> *Maximize Your Guarantee*To ensure you take full advantage of this
>>>> incentive, be sure to closely monitor your monthly Starts of Care (SOCs)
>>>> and activity actuals against your targets on the HCL Scorecard
>>>> <https://us-west-2b.online.tableau.com/#/site/mydata/views/HCLScorecard_17250494858060/Scorecard?:iid=2>
>>>> .
>>>>
>>>> Please note: This supplemental incentive opportunity ends after your
>>>> sixth month on goals. For full details on this offering, please refer to
>>>> your signed 2025 Home Care Liaison Incentive Plan.
>>>>
>>>> We're excited to see you drive new business growth! Please let your
>>>> manager know if you have any questions.
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> --
>>>> Julia Jenkins
>>>> Director, Revenue Operations
>>>> *Please note my email address has changed:*
>>>> jujenkins@thekey.com
>>>> Mobile: (805) 717-7606
>>>> TheKey.com <https://thekey.com/>
>>>> <https://thekey.com>
>>>>
>>>
>>>
>>> --
>>>
>>> Isabelle Grondin
>>>
>>> *Directrice du développement client / **Home Care Liaison*
>>>
>>> Cell : 438-699-9311  Bur : 514-907-5065
>>>
>>> TheKey.ca <http://thekey.ca/>
>>>
>>>
>>> [image: TheKey]
>>>
>>
>>
>> --
>> Julia Jenkins
>> Director, Revenue Operations
>> *Please note my email address has changed:*
>> jujenkins@thekey.com
>> Mobile: (805) 717-7606
>> TheKey.com <https://thekey.com/>
>> <https://thekey.com>
>>
>

-- 
Julia Jenkins
Director, Revenue Operations
*Please note my email address has changed:*
jujenkins@thekey.com
Mobile: (805) 717-7606
TheKey.com <https://thekey.com/>
<https://thekey.com>