--00000000000052f498064dc6ad16 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! One last request- are we able to create and invoice that would show what they would owe after the credit is issued? I want to make this is simple as possible for them. I really appreciate your help! On Tue, Mar 24, 2026 at 11:15=E2=80=AFAM Lito Delapena wrote: > Got it, attached are the 3 open invoices totaling $23,021.91 > > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Tue, Mar 24, 2026 at 8:11=E2=80=AFAM Laura Horval = wrote: > >> I will ask Nichole- what is the current open balance? Are you able to >> send me the open invoices associated with the balance as well? >> >> On Tue, Mar 24, 2026 at 11:05=E2=80=AFAM Lito Delapena >> wrote: >> >>> Hi Laura, >>> >>> Please see the attached credit memo updated for the 103146 Enriched >>> Living Program ERS-Deupree House customer profile. Can we apply this to >>> their current open balance? >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Tue, Mar 24, 2026 at 7:57=E2=80=AFAM Lito Delapena >>> wrote: >>> >>>> Apologies as i may misunderstood the request. ill have this moved over >>>> to the 103146 Enriched Living Program ERS-Deupree House and applied to >>>> the open balances >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> >>>> Customer Contact and Collections Manager | TheKey >>>> >>>> Mobile: 619-722-8561 >>>> >>>> >>>> >>>> >>>> >>>> On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval >>>> wrote: >>>> >>>>> Good Morning, >>>>> >>>>> This account is incorrect. It needs to be on the Enriched Living >>>>> Program- ERS Deupree account. Can we adjust this? >>>>> >>>>> On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena >>>> lito.delapena@thekey.com> wrote: >>>>> >>>>>> Hi Laura, >>>>>> >>>>>> Attached is a copy of the credit memo as it is currently on the Key >>>>>> Cleaning customer profile, there are 3 open invoices totaling $1,754= .12. >>>>>> Can the credit memo be applied to this balance and would you like co= pies of >>>>>> the closed invoices to provide to Deupree House ? >>>>>> >>>>>> Lito Delapena >>>>>> >>>>>> Customer Contact and Collections Manager | TheKey >>>>>> >>>>>> Mobile: 619-722-8561 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Good Afternoon, >>>>>>> >>>>>>> Lito, do you need anything more from me? >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid wrote: >>>>>>> >>>>>>>> Wow! How did I do that!? Ha! >>>>>>>> >>>>>>>> >>>>>>>> *Will Reid* >>>>>>>> >>>>>>>> Partner | TheKey >>>>>>>> >>>>>>>> Mobile: 513.707.2304 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Also- just wanted to make sure that it is sp