--Apple-Mail=_37C1A521-4386-48E5-81C5-A9CDAE99486C Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Tim, Oh! I am sorry. I was thinking that you wanted to check for amalgamation = email. Because that is the one we had to sent using adhoc method. For rate increases, please check Monica and her team. I am adding them = in this email. Thanks, Umesh > On Dec 8, 2025, at 12:06=E2=80=AFPM, Timothy Thomas = wrote: >=20 > Agree with Joey here, that's the amalgamation notice that went out to = all clients - @Umesh Shah Please confirm if = we sent the increase letters.=20 >=20 > On Mon, Dec 8, 2025 at 1:41=E2=80=AFPM Joey Taylor = > wrote: >> Hi Umesh, >>=20 >> The screenshot you provided for client Campisi does not mention a = rate increase. It looks like the amalgamation letter? >> Was a price increase letter even sent to this account?=20 >>=20 >> On Mon, Dec 8, 2025 at 2:38=E2=80=AFPM Joey Taylor = > wrote: >>> Thanks Umesh, >>>=20 >>> Before I contact the client, I retrieved all these emails from = ClearCare in the clients "contact page". Can you confirm nothing was = sent to these emails as well (listed on file): >>> 1. wrgabbott@gmail.com >>> 2. gcook3468@gmail.com >>> 3. whitney_usas@hotmail.com >>>=20 >>>=20 >>>=20 >>> On Mon, Dec 8, 2025 at 1:55=E2=80=AFPM Umesh Shah > wrote: >>>> Hi Joey, >>>>=20 >>>> I attempted to obtain the email addresses for the two clients = listed below. If the emails are accurate, I can confirm that we did not = send an email to Katherine Cook at gcook3468@gmail.com. = She was not included in the list of = recipients for email notifications. >>>>=20 >>>> For Client Calogero =E2=80=9CCharlie=E2=80=9D Campisi, we = successfully sent an email on October 30th to mariacampisi@msn.com = . However, the Apple Bot opened the email. = I don=E2=80=99t see the client having opened it. If the Apple Bot has = opened the email, it means it has reached the client=E2=80=99s inbox. = The Apple Bot scans emails for viruses. >>>>=20 >>>> event_id recipient event timestamp bot = message_id >>>> FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com = opened 2025-10-31 16:57:33.000000 UTC = apple 20251030220016.857ef70ad466f358@notices.thekey.com = >>>>=20 >>>>=20 >>>> Here is the copy of email sent to client. =EF=BF=BC >>>>=20 >>>>=20 >>>> Thanks, >>>> Umesh >>>>=20 >>>>> On Dec 8, 2025, at 8:14=E2=80=AFAM, Joey Taylor = > wrote: >>>>>=20 >>>>> Good Afternoon, >>>>>=20 >>>>> The clients are:=20 >>>>> 1. Katherine Cook=20 >>>>> 2. Calogero "Charlie" Campisi >>>>>=20 >>>>> You were the ones who sent out the rate increases, I am not sure = which emails you would have sent them to.=20 >>>>>=20 >>>>>=20 >>>>> On Sat, Dec 6, 2025 at 5:22=E2=80=AFPM Umesh Shah = > wrote: >>>>>> Hi Audra, >>>>>> Can you please provide me email address for those who have not = received email? >>>>>>=20 >>>>>> Thanks, >>>>>> Umesh >>>>>> Sent from my iPhone >>>>>>=20 >>>>>>> On Dec 5, 2025, at 2:47=E2=80=AFPM, Audra Williams = > wrote: >>>>>>