--0000000000008d387a0642609cdf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No, we don't have a way to send invoices via pdf but utility_rent@thekey.co= m has direct access to the account. And previously AP has had access via ap-invoices@thekey.com. On Thu, Oct 30, 2025 at 9:50=E2=80=AFAM Gabriel La wrote: > Looping in @John Andrew Hawkins - did we update > rogers to email the pdf invoices to coupasupport@thekey.com? > > > > Gabriel La > Head of IT Operations > it@thekey.com > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > On Thu, Oct 30, 2025, 9:17=E2=80=AFAM Aaron Worob wrote: > >> Hi Everyone: >> >> I just logged in and downloaded the most current invoice from Rogers. >> Please find it attached. >> >> Thank you, >> Aaron Worob >> Network/Systems Administrator >> >> *aaron.worob@thekey.com *(650) 270-2347 >> Contact IT Support @ (888)838-1955 | hca.freshdesk.com >> [image: TheKey] >> >> >> On Thu, Oct 30, 2025 at 8:27=E2=80=AFAM Timothy Thomas w= rote: >> >>> @Aaron Worob @Gabriel La was >>> this resolved? We can't have our cells cut off... >>> >>> On Tue, Oct 28, 2025 at 4:03=E2=80=AFPM Trish Nguyen >>> wrote: >>> >>>> Hello, >>>> >>>> This is a final follow up on this ticket will be closed as it has been >>>> open more than 30 days and we received no response to provide the open >>>> invoice. >>>> >>>> Please note that open PDF invoices will need to be submitted to AP >>>> inbox invoices@thekey.coupahost.com or coupasupport@thekey.com for >>>> processing to avoid late payments and service interruptions. >>>> >>>> Best, >>>> AP Team >>>> >>>> >>>> Hello, >>>> >>>> We are following on this request as we have not yet receive a copy of >>>> the bill to process this payment. >>>> Please send a PDF copy invoice to this email for processing and to >>>> avoid late payment and service interruptions. >>>> >>>> Thank you, >>>> AP Team >>>> >>>> Hi IT/Joey, >>>> >>>> Please note that AP is receiving another bill notification to pay but >>>> have no bill PDF attachment. >>>> >>>> We reached out multiple from the last requests and received no >>>> response. Please provide a copy of the bill in order for us to proces= s >>>> payment and avoid service interruption. >>>> >>>> >>>> >>>> Ap, your invoice is ready >>>> R >>>> Rogers >>>> reported via email >>>> 20 hours ago (Sun, 28 Sep 2025 at 3:49 PM) >>>> >>>> To:utility_rent@thekey.com >>>> [image: Rogers Business Logo] >>>> Your invoice >>>> is now available. >>>> Hello Ap, >>>> Your online invoice is now available. We have included a summary of >>>> your invoice details below. >>>> Billing details >>>> Invoice total: $3,677.36 >>>> Payment date: October 16, 2025 >>>> Invoice date: September 24, 2025 >>>> Important: The invoice total above only reflects your monthly charge >>>> for the most recent billing cycle and does not include any additional >>>> amount still past due. For complete details of your invoice, v