--0000000000002d2db30640a930de Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe they did a data dump for livewell but I need to check that. *Audra N. Williams* Director, Divisional Operations | TheKey Mobile: 425.757.7027 On Wed, Oct 8, 2025 at 1:35=E2=80=AFPM Kimberly Guerci = wrote: > A reminder is good and to Tim's point, the Livewell clients have just > recently started in WS so seems odd that there are so many. I will take = a > look. > > On Wed, Oct 8, 2025 at 1:15=E2=80=AFPM Timothy Thomas wro= te: > >> BTW that list is inaccurate. Plenty of active clients on it. >> >> On Wed, Oct 8, 2025 at 12:41=E2=80=AFPM Timothy Thomas w= rote: >> >>> Yes I'm good with this. I'm surprised there are so many in Canada, we'r= e >>> aware of the costs. >>> >>> On Wed, Oct 8, 2025 at 12:19=E2=80=AFPM BethAnn Rosario >> bethann.rosario@thekey.com> wrote: >>> >>>> I am fine with that reminder spreadsheet for sure >>>> . >>>> -thanks, BA >>>> >>>> *Beth Ann Rosario* >>>> >>>> Sr Regional Director, Southeast | TheKey >>>> >>>> Mobile: 919.899.5543 >>>> >>>> >>>> >>>> >>>> On Wed, Oct 8, 2025 at 12:08=E2=80=AFPM Audra Williams >>>> wrote: >>>> >>>>> I told her it was going to be an issue in regulated but we would >>>>> welcome the spreadsheet as a reminder. I wanted to also get your tho= ughts >>>>> too because I would rather have one process and not make it a regulat= ed vs >>>>> non regulated thing. >>>>> >>>>> I am fine with an email going out once a month as a reminder of anyon= e >>>>> that has not started care or had a shift in 31+ days. >>>>> >>>>> Best, >>>>> >>>>> On Wed, Oct 8, 2025 at 9:03=E2=80=AFAM BethAnn Rosario >>>> bethann.rosario@thekey.com> wrote: >>>>> >>>>>> In regulated states, the nurse is the only person who can discharge = a >>>>>> client because they have to put a discharge summary in place >>>>>> >>>>>> -thanks, BA >>>>>> >>>>>> *Beth Ann Rosario* >>>>>> >>>>>> Sr Regional Director, Southeast | TheKey >>>>>> >>>>>> Mobile: 919.899.5543 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Oct 8, 2025 at 12:01=E2=80=AFPM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> Thoughts on this? >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: Jeannie Ortiz >>>>>>> Date: Tue, Oct 7, 2025 at 4:00=E2=80=AFPM >>>>>>> Subject: Re: Deactivating Clients in Clear Care >>>>>>> To: Audra Williams >>>>>>> Cc: Tiffany Silton , Michelle Schefter >>>>>> michelle.kenaga@thekey.com> >>>>>>> >>>>>>> >>>>>>> Here is the link for the clients currently active in ClearCare who >>>>>>> have not been billed since July: Active Client Audit >>>>>>> >>>>>>> . >>>>>>> >>>>>>> In *column S*, you=E2=80=99ll find a dropdown to select either *Dea= ctivate* >>>>>>> or *Keep*. Please use *Keep* for any records that should remain >>>>>>> active, such as *Orientation Client* accounts. >>>>>>> >>>>>>> We currently have approximately *1,428 clients* who have not had >>>>>>> any scheduled services for over 30 days but remain active