--0000000000008634d8064d610a90 Content-Type: multipart/alternative; boundary="0000000000008634d7064d610a8f" --0000000000008634d7064d610a8f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Irin for the clarification . Yes it=E2=80=99s disappointing for the team but in the end they did not ach= ieve the targets and the message was sent to them quickly so they can plan for the reversal. I can imagine this was a nightmare for your team as well. Kind regards Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Mar 18, 2026 at 3:50=E2=80=AFPM Irin Eva wrot= e: > Hi Tim and team, > > I wanted to clarify the source of the recent error. > > The issue was not due to Payroll sending or using the wrong file > independently. Rather, the Compensation team provided Payroll with an > incorrect file, and that file was used to process the payments. > > The discrepancy in the file was not identified by Compensation until afte= r > Payroll had already been completed. > > Please let me know if you need any additional details. > > Thanks, > Irin > > *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email > - canadapayroll@thekey.com * > > > Irin Nahar Eva, PCP, PLP (CPM) > > Payroll Manager - Canada > > *647-932-6409 * > > irin.eva@thekey.com > > > > > On Wed, Mar 18, 2026 at 3:48=E2=80=AFPM Timothy Thomas wr= ote: > >> @Chuck Terlesky payroll sent the wrong file over, >> which had the "target" payouts for each employee as opposed to the actua= ls. >> >> On Wed, Mar 18, 2026 at 3:29=E2=80=AFPM Sharon Speirs wrote: >> >>> Hi Irin >>> >>> My team is asking about the tax implications, specifically the taxes >>> taken off due to the overpayment? >>> How does that work so I can let them know how they will get it back? >>> Sharon >>> >>> Sharon, Speirs >>> >>> General Manager >>> >>> Vancouver, BC >>> >>> Office: 778.279.3634 >>> >>> sspeirs@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> On Wed, Mar 18, 2026 at 11:05=E2=80=AFAM Irin Eva = wrote: >>> >>>> Hi Sharon: >>>> >>>> There was a discrepancy in the bonus amounts for this week=E2=80=99s V= ancouver payroll, >>>> and we need to deduct the overpayment. >>>> >>>> Could you please check with the team how they would like to recover? >>>> Specifically, would they prefer a single deduction or to spread it acr= oss >>>> multiple payments? >>>> >>>> Once you have confirmed their preference, we will issue a wage >>>> agreement form based on that information. >>>> >>>> [image: image.png] >>>> >>>> Thanks, >>>> Irin >>>> -- >>>> >>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>> - canadapayroll@thekey.com * >>>> >>>> >>>> Irin Nahar Eva, PCP, PLP (CPM) >>>> >>>> Payroll Manager - Canada >>>> >>>> *647-932-6409 * >>>> >>>> irin.eva@thekey.com >>>> >>>> >>>> --0000000000008634d7064d610a8f Content-Type: text/html; charset="UTF-8" Content-T