--000000000000ffc7010649a36fc4 Content-Type: multipart/alternative; boundary="000000000000ffc7000649a36fc3" --000000000000ffc7000649a36fc3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Celeste, Providing the documentation will not be necessary. I agree that our communication should align with the actual pay dates, and I will discuss this with the compensation team to address any discrepancies for you and others who may be impacted. As it stands, we are unable to expedite the payment before February 6. It is possible the dates you referenced pertain to U.S. payroll rather than Canada, but I will research this and follow up with you, early next week. Regards, Germaine Daniels Payroll Director germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com On Fri, Jan 30, 2026 at 3:14=E2=80=AFPM Celeste Lee wrote: > Hello Germaine, > Thank you for weighing in on this. This information contradicts what was > published in both the notification email I received from the company and > the published commission payment schedule. If it is different, we need t= o > clarify these payment dates. > I am concerned that this discrepancy will continue if we do not clarify > these payment dates. I should be paid on the published schedule and *at > the very least*, given notice when that payment is delayed. > Do you need me to provide the documents that I see? > Thank you for your attention. > Celeste > > On Fri, Jan 30, 2026 at 3:03=E2=80=AFPM Germaine Daniels germaine.daniels@thekey.com> wrote: > >> Hi Celeste, >> >> Irin confirmed the payment date is February 6, 2026 with the regular >> paycheck. Unfortunately, this is the information we received from the >> compensation team and must adhere to the their timelines. >> >> Regards, >> >> >> Germaine DanielsPayroll Director >> germaine.daniels@thekey.com >> Phone: 562-380-3662 >> TheKey.com >> >> >> On Fri, Jan 30, 2026 at 2:30=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Celeste, >>> >>> In Canada, all bonuses and commissions are processed on our regular pay >>> dates. >>> >>> We have received your commission details, and it was noted that payment >>> should be made on the next available pay date. Therefore, your commissi= on >>> will be included in your next paycheck on February 6, 2026. >>> >>> [image: image.png] >>> >>> Adding @Germaine Daniels if you have any >>> questions. >>> >>> Thanks, >>> Irin >>> >>> On Fri, Jan 30, 2026 at 5:22=E2=80=AFPM Celeste Lee >>> wrote: >>> >>>> Hello Irin >>>> >>>> I hope this finds you well on a Friday at the end of the month! I also >>>> hope you can help me with this little problem: >>>> >>>> Today is supposed to be the pay day for commissions to HCL's in Canada= . >>>> I understand form a colleague that it s to be paid next week with the >>>> salary. >>>> Here is a screen shot of the email sent to me: >>>> Note #1 your department said it would be paid on the last Friday of th= e >>>> month. >>>> Note #2 the subject lines are not consistent ac