--000000000000060110063f1aa34e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello All, All phone services for the intake lines have been restored to all offices. If anyone is experiencing any issues please call the helpdesk @ 888-838-1955 or email at itsupport@thekey.com. Thanks , Terrence On Thu, Sep 18, 2025 at 2:57=E2=80=AFPM Terrence Vetter wrote: > Hello All, > Our vendor (NICE) is experiencing issues with routing our intake lines fo= r > each office. We have been able to resolve some of the offices but continu= e > to work through all the remaining ones. Office's intake lines that are no= t > working as expected have been rerouted to the voicemail of the local > office. We are working closely with the vendor to resolve the remainder o= f > the offices and will send out an update later this afternoon. Below is a > list of the office functioning correctly and those that have voicemail > routed locally: > > Office Status > Alamo Intake line pointing to local teams voicemail > Atlanta Intake line pointing to local teams voicemail > Austin Intake line pointing to local teams voicemail > Broward Intake line pointing to local teams voicemail > Chicago Intake line pointing to local teams voicemail > Chicago B2C Campaign Intake line pointing to local teams voicemail > CO - CO Springs Intake line pointing to local teams voicemail > CO - S. Denver Intake line pointing to local teams voicemail > Connecticut Intake line pointing to local teams voicemail > DC Metro Intake line pointing to local teams voicemail > Expicare Concierge Nursing of FL Intake line pointing to local teams > voicemail > Ft. Worth Intake line pointing to local teams voicemail > Grand Strand Intake line pointing to local teams voicemail > Henderson Intake line pointing to local teams voicemail > Houston Intake line pointing to local teams voicemail > Kansas City Intake line pointing to local teams voicemail > Kenwood Intake line pointing to local teams voicemail > La Jolla Intake line pointing to local teams voicemail > Lake Oswego Intake line pointing to local teams voicemail > Mavencare NY Intake line pointing to local teams voicemail > Milwaukee Intake line pointing to local teams voicemail > Naples Intake line pointing to local teams voicemail > Nashville Intake line pointing to local teams voicemail > National Client Intake Intake line pointing to local teams voicemail > New Jersey Intake line pointing to local teams voicemail > Northern VA Intake line pointing to local teams voicemail > Orange County Intake line pointing to local teams voicemail > Palm Desert Intake line pointing to local teams voicemail > Palo Alto Intake line pointing to local teams voicemail > Pasadena Intake line pointing to local teams voicemail > Phoenix Intake line pointing to local teams voicemail > Raleigh Intake line pointing to local teams voicemail > Riverside Intake line pointing to local teams voicemail > Rockwall Intake line pointing to local teams voicem