--000000000000fb04e90649a32156 Content-Type: multipart/alternative; boundary="000000000000fb04e90649a32155" --000000000000fb04e90649a32155 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Germaine, Thank you for weighing in on this. This information contradicts what was published in both the notification email I received from the company and the published commission payment schedule. If it is different, we need to clarify these payment dates. I am concerned that this discrepancy will continue if we do not clarify these payment dates. I should be paid on the published schedule and *at the very least*, given notice when that payment is delayed. Do you need me to provide the documents that I see? Thank you for your attention. Celeste On Fri, Jan 30, 2026 at 3:03=E2=80=AFPM Germaine Daniels wrote: > Hi Celeste, > > Irin confirmed the payment date is February 6, 2026 with the regular > paycheck. Unfortunately, this is the information we received from the > compensation team and must adhere to the their timelines. > > Regards, > > > Germaine DanielsPayroll Director > germaine.daniels@thekey.com > Phone: 562-380-3662 > TheKey.com > > > On Fri, Jan 30, 2026 at 2:30=E2=80=AFPM Irin Eva wr= ote: > >> Hi Celeste, >> >> In Canada, all bonuses and commissions are processed on our regular pay >> dates. >> >> We have received your commission details, and it was noted that payment >> should be made on the next available pay date. Therefore, your commissio= n >> will be included in your next paycheck on February 6, 2026. >> >> [image: image.png] >> >> Adding @Germaine Daniels if you have any >> questions. >> >> Thanks, >> Irin >> >> On Fri, Jan 30, 2026 at 5:22=E2=80=AFPM Celeste Lee >> wrote: >> >>> Hello Irin >>> >>> I hope this finds you well on a Friday at the end of the month! I also >>> hope you can help me with this little problem: >>> >>> Today is supposed to be the pay day for commissions to HCL's in Canada. >>> I understand form a colleague that it s to be paid next week with the >>> salary. >>> Here is a screen shot of the email sent to me: >>> Note #1 your department said it would be paid on the last Friday of the >>> month. >>> Note #2 the subject lines are not consistent across the months for >>> notificationsand therefore hard to find or track. >>> Also note there is no notification in Ceridian which I guess makes >>> sense if there is no deposit. >>> >>> Please let me know when I can expect the deposit and why it may differ >>> from the expected schedule. >>> >>> Thank you. >>> Celeste >>> [image: image.png] >>> -- >>> Celeste Lee >>> Home Care Liaison, BC >>> (236) 668-8664 >>> celeste.lee@thekey.com >>> https://thekey.ca >>> [image: Click to go to TheKey's LinkedIn page.] >>> [image: Click to go to >>> TheKey's Facebook page.] [image: >>> Click to go to TheKey's Instagram page.] >>> >>> [image: https://thekey.ca] >>> >> >> >> -- >> >> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >