--000000000000dc37010640925f84 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Steve and I have always managed our increases outside the corporate process which is not news. Can you ensure someone doesn=E2=80=99t intervene in our = JV as outlined below? Our margins are great and we are growing. We don=E2=80=99t = want anyone derailing this. Thanks! *Will Reid* Partner | TheKey Mobile: 513.707.2304 ---------- Forwarded message --------- From: Melissa Reyes Date: Mon, Oct 6, 2025 at 6:13=E2=80=AFPM Subject: Upcoming 4% Rate Increase =E2=80=93 Action Required by October 10 To: Regional Directors , Ashley Mirone , Vanessa Treadwell , Earl Blair = , Juan Diaz , Kevin Parker , Donny Deshotels , Kevin Murray , Amy Harris , Matt Nyberg , Will Reid , Steve Sudberry Team, We will be implementing a *4% rate increase* for all active clients who began services *prior to June 1, 2025*. *The following client groups are excluded from this increase:* - VA Clients - Clients with a =E2=80=9CPartner Rate Exception =3D True=E2=80=9D - CareScout Partnership Clients Rate increase approvals will be assigned in *Salesforce* this week and must be reviewed and approved by the GM *no later than Friday, October 10*. Any approvals not actioned by this deadline will be *automatically approved*, and corresponding client notifications will be issued. Please note: *No exceptions will be made* to this rate increase policy. *Effective Dates & Notice Requirements* - *No Notice Required:* Effective *October 27* - *30-Day Notice Required:* Effective *November 24* - *60-Day Notice Required:* Effective *December 29* - *Notices to be sent October 13, 2025 * Your timely review and approval are essential to ensure smooth communication and implementation. Thank you for your attention and partnership as we maintain alignment between our service quality and operational costs. --=20 * Melissa Reyes * President of Client Services (916)743-0530 melissa.reyes@thekey.com TheKey.com [image: TheKey] --000000000000dc37010640925f84 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Steve and I have always m= anaged our increases outside the corporate process which is not news. Can y= ou ensure someone doesn=E2=80=99t intervene in our JV as outlined below? Ou= r margins are great and we are growing. We don=E2=80=99t want anyone derail= ing this. Thanks! = Will Reid Partner | TheK= ey Mobile: 513.707.2304 = </