--Apple-Mail=_00257ABC-C971-452E-8ECD-11BD5696A530 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Joey, I attempted to obtain the email addresses for the two clients listed = below. If the emails are accurate, I can confirm that we did not send an = email to Katherine Cook at gcook3468@gmail.com. = She was not included in the list of = recipients for email notifications. For Client Calogero =E2=80=9CCharlie=E2=80=9D Campisi, we successfully = sent an email on October 30th to mariacampisi@msn.com. However, the = Apple Bot opened the email. I don=E2=80=99t see the client having opened = it. If the Apple Bot has opened the email, it means it has reached the = client=E2=80=99s inbox. The Apple Bot scans emails for viruses. event_id recipient event timestamp bot = message_id FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com opened 2025-10-31 = 16:57:33.000000 UTC apple = 20251030220016.857ef70ad466f358@notices.thekey.com Here is the copy of email sent to client. =EF=BF=BC Thanks, Umesh > On Dec 8, 2025, at 8:14=E2=80=AFAM, Joey Taylor = wrote: >=20 > Good Afternoon, >=20 > The clients are:=20 > 1. Katherine Cook=20 > 2. Calogero "Charlie" Campisi >=20 > You were the ones who sent out the rate increases, I am not sure which = emails you would have sent them to.=20 >=20 >=20 > On Sat, Dec 6, 2025 at 5:22=E2=80=AFPM Umesh Shah > wrote: >> Hi Audra, >> Can you please provide me email address for those who have not = received email? >>=20 >> Thanks, >> Umesh >> Sent from my iPhone >>=20 >>> On Dec 5, 2025, at 2:47=E2=80=AFPM, Audra Williams = > wrote: >>>=20 >>> =EF=BB=BF >>> Umesh, is there a spreadsheet you could share that indicates the = client name, email(s) where the letter was delivered, the time stamp and = indication if it was opened? >>>=20 >>> On Fri, Dec 5, 2025 at 2:05=E2=80=AFPM Joey Taylor = > wrote: >>>> Good Afternoon, >>>>=20 >>>> I need the letter for Katherine Cook as well. That is the 2nd = Montreal client who is claiming they did not receive any communication = of an increase. >>>>=20 >>>> Thank you,=20 >>>>=20 >>>> On Fri, Dec 5, 2025 at 4:45=E2=80=AFPM Audra Williams = > wrote: >>>>> Umesh, can you help Joey with this please? >>>>>=20 >>>>> Audra Williams >>>>> Director, Divisional Operations >>>>> audraw@thekey.com >>>>> Mobile: (425) 757-7027 >>>>> https://thekey.com >>>>> >>>>>=20 >>>>>=20 >>>>> On Fri, Dec 5, 2025 at 1:42=E2=80=AFPM Timothy Thomas = > wrote: >>>>>> Audra, where's the folder for these? Thanks >>>>>>=20 >>>>>> On Fri, Dec 5, 2025 at 11:22=E2=80=AFAM Joey Taylor = > wrote: >>>>>>> Good Morning,=20 >>>>>>>=20 >>>>>>> Can I get a copy of the price increase letter and date it was = sent out for this client. The wife is saying she never received it. >>>>>>>=20 >>>>>>> Thank you, >>>>>>>=20 >>>>>>> Joey Taylor >>>>>>> Directeur G=C3=A9n=C3=A9ral/General Manager >>>>>>> 514-907-5065 >>>>>>> TheKey.ca=C2=A0=C2=A0 >>>>=20 >>>>=20 >>>>=20 >>>> -- >>>> Joey Taylor >>>> Directeur G=C3=A9n=C3=