--000000000000aaa2d0064dc653c2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, This account is incorrect. It needs to be on the Enriched Living Program- ERS Deupree account. Can we adjust this? On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena wrote: > Hi Laura, > > Attached is a copy of the credit memo as it is currently on the Key > Cleaning customer profile, there are 3 open invoices totaling $1,754.12. > Can the credit memo be applied to this balance and would you like copies = of > the closed invoices to provide to Deupree House ? > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval wrote: > >> Good Afternoon, >> >> Lito, do you need anything more from me? >> >> On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid wro= te: >> >>> Wow! How did I do that!? Ha! >>> >>> >>> *Will Reid* >>> >>> Partner | TheKey >>> >>> Mobile: 513.707.2304 >>> >>> >>> >>> >>> >>> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval wrote: >>> >>>> Also- just wanted to make sure that it is spelled Deupree House. Thank= s >>>> for all your help! >>>> >>>> >>>> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval >>>> wrote: >>>> >>>>> Okay, just want to make sure we do whichever is the most seamless and >>>>> appropriate. The dates of service were Jan 2024- Nov 2025 >>>>> >>>>> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >>>> lito.delapena@thekey.com> wrote: >>>>> >>>>>> HI Laura, >>>>>> >>>>>> The Credit memo can be created and applied to their invoices vs >>>>>> placing a credit onto the invoice itself, ill a copy of the credit m= emo to >>>>>> you all once its created. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Lito Delapena >>>>>> >>>>>> Customer Contact and Collections Manager | TheKey >>>>>> >>>>>> Mobile: 619-722-8561 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Mar 20, 2026 at 9:40=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Hi Lito, >>>>>>> >>>>>>> Is it cleaner if we can place it on their invoice for the next two >>>>>>> weeks? >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 12:38=E2=80=AFPM Lito Delapena >>>>>> lito.delapena@thekey.com> wrote: >>>>>>> >>>>>>>> HI Laura, >>>>>>>> >>>>>>>> Got it. Can you provide the service dates to which this $14K >>>>>>>> pertains? We could include a collective start and end date on the = credit >>>>>>>> memo for documentation purposes >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> Lito Delapena >>>>>>>> >>>>>>>> Customer Contact and Collections Manager | TheKey >>>>>>>> >>>>>>>> Mobile: 619-722-8561 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 9:25=E2=80=AFAM Laura Horval >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Thanks, Lito! The credit would be placed on the Enriched Living >>>>>>>>> Program- ERS Deupree account. It would be utilized towards their = current >>>>>>>>> open balance. >>>>>>>>> >>>>>>>>> On Fri, Mar 20, 20