--00000000000051a4fe064dc64917 Content-Type: multipart/alternative; boundary="00000000000051a4fd064dc64915" --00000000000051a4fd064dc64915 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Laura, Attached is a copy of the credit memo as it is currently on the Key Cleaning customer profile, there are 3 open invoices totaling $1,754.12. Can the credit memo be applied to this balance and would you like copies of the closed invoices to provide to Deupree House ? Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Mon, Mar 23, 2026 at 11:50=E2=80=AFAM Laura Horval = wrote: > Good Afternoon, > > Lito, do you need anything more from me? > > On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid wrot= e: > >> Wow! How did I do that!? Ha! >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval wrote: >> >>> Also- just wanted to make sure that it is spelled Deupree House. Thanks >>> for all your help! >>> >>> >>> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval wrote: >>> >>>> Okay, just want to make sure we do whichever is the most seamless and >>>> appropriate. The dates of service were Jan 2024- Nov 2025 >>>> >>>> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >>>> wrote: >>>> >>>>> HI Laura, >>>>> >>>>> The Credit memo can be created and applied to their invoices vs >>>>> placing a credit onto the invoice itself, ill a copy of the credit me= mo to >>>>> you all once its created. >>>>> >>>>> Thank you, >>>>> >>>>> Lito Delapena >>>>> >>>>> Customer Contact and Collections Manager | TheKey >>>>> >>>>> Mobile: 619-722-8561 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Fri, Mar 20, 2026 at 9:40=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>>> Hi Lito, >>>>>> >>>>>> Is it cleaner if we can place it on their invoice for the next two >>>>>> weeks? >>>>>> >>>>>> On Fri, Mar 20, 2026 at 12:38=E2=80=AFPM Lito Delapena >>>>> lito.delapena@thekey.com> wrote: >>>>>> >>>>>>> HI Laura, >>>>>>> >>>>>>> Got it. Can you provide the service dates to which this $14K >>>>>>> pertains? We could include a collective start and end date on the c= redit >>>>>>> memo for documentation purposes >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> Lito Delapena >>>>>>> >>>>>>> Customer Contact and Collections Manager | TheKey >>>>>>> >>>>>>> Mobile: 619-722-8561 >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 9:25=E2=80=AFAM Laura Horval >>>>>>> wrote: >>>>>>> >>>>>>>> Thanks, Lito! The credit would be placed on the Enriched Living >>>>>>>> Program- ERS Deupree account. It would be utilized towards their c= urrent >>>>>>>> open balance. >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 11:46=E2=80=AFAM Lito Delapena >>>>>>> lito.delapena@thekey.com> wrote: >>>>>>>> >>>>>>>>> Good Morning! >>>>>>>>> >>>>>>>>> Happy to help, would this credit memo be similar to what we >>>>>>>>> completed for Duepree house in December,