--000000000000ffbd9f063e120a7a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello St Louis, I just want to make sure someone will be able to confirm this assessment with Cathleen today? Thank you! Gayle On Fri, Sep 5, 2025 at 9:26=E2=80=AFAM Gayle Soulides wrote: > Hello St Louis, > > The below opportunity is ready for an assessment! An intake call has > already been conducted. Please contact the caller to introduce yourself a= nd > confirm the assessment date/time. > > **Please confirm the CSM completing the assessment** > *CSM, Please call Cathleen to introduce yourself and confirm the > assessment date and time. This way she can let Terry know who to expect. > Please be mindful that Cathleen is at work and will not be able to talk > very long.* > *In-Person Assessment Date and Time: *Monday 9/8 10am > > *Client Name:* Terry Cronin > > *Chatter Notes: *Cathleen is searching for a quality companionship, > personalized care plan and engagement for her husband Terry (77). Terry w= as > diagnosed two years ago with bipolar and dementia. Cathleen thinks he may > also have signs of PTSD after serving in Vietnam. Terry currently lives a= t > The Gables. Cathleen explained that she is very disappointed at the lack > of engagement provided and misrepresentation of the community. Cathleen > explained that her relationship with Jerry is very challenging because sh= e > attempts to provide him with excellent care and direction but he is alway= s > defensive and they typically end up arguing. She's hoping that by providi= ng > a consistent, well matched companion who can pick up some of those > directives and goals, it may allow her and Terry to reconnect on a more > positive level. Terry can walk independently, he still cooks for himself. > She believes he'll benefit from assistance with light housekeeping, someo= ne > who can help identify and attend interesting activities/ events, motivate > and lead in regular exercise, and simply listen to his many stories. I > explained the importance of our whole personal approach to care, our > Balanced Care Method, and she was very excited about our personalized car= e > plan which includes learning about Terry's interests, past hobbies etc so > that we can include them in scheduled activities. Cathleen told me that o= ne > hot spot is that Terry has been sucked in by telemarketing and buys into > every offer he sees in the mail. She would like somebody to go through th= e > mail with him and discourage him from putting any more money into coins, = or > collector's books, or collector plates. Cathleen works long hours and > suggests that meeting with Terry without her would probably allow TheKey = to > meet the real Terry. She thinks that her presence may trigger a more > defensive response to our services. *She asked that the consent agreement > and required paperwork be emailed to her.* > > They are looking to start care as soon as an excellent candidate is > identified. >