--0000000000007abec6064d6599ca Content-Type: multipart/alternative; boundary="0000000000007abec6064d6599c9" --0000000000007abec6064d6599c9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Troy, I have tried logging in again from the apps, and from the managed bookmarks from the intranet. I get this page which is the same experience I've had since the first problem. Is there another way to log in? [image: image.png] Thanks, Jay On Thu, 19 Mar 2026 at 10:17, Troy Riha wrote: > Welcome and sorry to hear re challenges getting access needed, looks like > you are a re-hire and there was an issue with our systematic process to > re-activate your user account in Coupa. I have manually re-activated you= r > account, so please retry logging in. > > I will also message the IAM team to troubleshoot why this error occurred > and hopefully prevent it in the future. > > Please reach out via Google Chat or email if you are still running into > any issues accessing Coupa. > > Regards > > Troy > > > > On Thu, Mar 19, 2026 at 9:35=E2=80=AFAM Jay Bradley > wrote: > >> >> Hi Troy, >> >> Hi. >> I recently joined TheKey on March 2 as the new area sales manager here i= n >> Canada (Vancouver). >> I have been having difficulty accessing Coupa. I was recommended to >> reach out to you for assistance in resolving the access issue. Is this >> something you can help with? >> >> Thanks, >> >> Jay >> >> ---------- Forwarded message --------- >> From: An Ly >> Date: Thu, 19 Mar 2026 at 09:29 >> Subject: Re: Require app access - [#1468290] >> To: >> >> >> Hi Jay, >> >> Please reach out to Troy Riha. He manages Saviynt Prod app. >> >> >> Thanks, >> >> An Ly >> >> >> On Tue, 17 Mar at 2:26 PM , Jay Bradley >> wrote: >> >> there is no coupa app from the search. >> >> Would this be versapay? >> >> Please advise. Thanks. >> >> J >> >> On Tue, 17 Mar 2026 at 11:15, An Ly wrote: >> >>> Hi Jay, >>> >>> Please request Coupa user access in Saviynt Prod. >>> >>> >>> Thanks, >>> >>> An Ly >>> >>> >>> On Fri, 13 Mar at 2:36 PM , Jay Bradley >>> wrote: >>> >>> Hello, >>> >>> I started back w TheKey on March 2, 2026 as Area Sales Manager for >>> Canada based in Vancouver reporting to Tim Thomas. I am trying to gain >>> access to Coupa through the google app and land on a page that says "so= rry, >>> no user found" >>> >>> Can you please help me to resolve the access issue? >>> >>> Regards, >>> >>> Jay >>> >>> Jason (Jay) Bradley *BSc (Pharmacology), >>> CCPE* >>> Home Care Liaison / Business Development >>> Cell 604-318-1930 >>> Office 604-560-8629 >>> jason.bradley@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> 1468290:611100 >> > --0000000000007abec6064d6599c9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Troy, I have tried logging in again from the apps, = and from the managed bookmarks from the intranet. = I get this page which is the same experience I've had since the first p= roblem.=C2=A0