--000000000000dae252064cf197d7 Content-Type: multipart/alternative; boundary="000000000000dae251064cf197d6" --000000000000dae251064cf197d6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! Kristen Bourne Home Care Liaison kristen.bourne@thekey.com 843-957-6158 On Fri, Mar 13, 2026 at 4:20=E2=80=AFPM Amara Brookins wrote: > This is wonderful! > > Thanks, Julia. > > > > *Warmly, Amara Brookins * > Home Care Liaison > amara.brookins@thekey.com > cell: (404) 623-4601 > office: (404) 355-9901 > TheKey.com > [image: TheKey] > > > On Fri, Mar 13, 2026 at 4:13=E2=80=AFPM Julia Jenkins > wrote: > >> Hi Everyone, >> >> I'm happy to share that we have added a new insight to your *HCL >> Scorecard >> * >> on Tableau: *Total Billed Hours* associated with your revenue and SOCs. >> >> When you hover over the *"Revenue Actuals vs Goal" bar chart* you'll >> find the total billed hours for that month and the month-over-month bill= ed >> hours growth percentage. >> >> When you hover over the *"SOC Actuals vs Goal" bar chart* you'll find >> the total billed hours for the new SOCs in that month and the >> month-over-month billed hours growth percentage for those new starts. >> >> This provides a rate-neutral view of your performance, spotlighting the >> actual volume of business you're driving regardless of price fluctuation= s. >> By tracking this data, we are also aligning Sales and Ops under unified >> language to define success and measure capacity. >> >