--00000000000027ce58064ced9889 Content-Type: multipart/alternative; boundary="00000000000027ce56064ced9888" --00000000000027ce56064ced9888 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is wonderful! Thanks, Julia. *Warmly, Amara Brookins * Home Care Liaison amara.brookins@thekey.com cell: (404) 623-4601 office: (404) 355-9901 TheKey.com [image: TheKey] On Fri, Mar 13, 2026 at 4:13=E2=80=AFPM Julia Jenkins wrote: > Hi Everyone, > > I'm happy to share that we have added a new insight to your *HCL > Scorecard > * > on Tableau: *Total Billed Hours* associated with your revenue and SOCs. > > When you hover over the *"Revenue Actuals vs Goal" bar chart* you'll find > the total billed hours for that month and the month-over-month billed hou= rs > growth percentage. > > When you hover over the *"SOC Actuals vs Goal" bar chart* you'll find the > total billed hours for the new SOCs in that month and the month-over-mont= h > billed hours growth percentage for those new starts. > > This provides a rate-neutral view of your performance, spotlighting the > actual volume of business you're driving regardless of price fluctuations= . > By tracking this data, we are also aligning Sales and Ops under unified > language to define success and measure capacity. > > [image: image.png] [image: image.png] > If you have any questions about how this data is pulled or how to > interpret these insights, please don=E2=80=99t hesitate to reach out. > > > Thank you, > > -- > Julia Jenkins > Director, Revenue Operations > *Please note my email address has changed:* > jujenkins@thekey.com > Mobile: (805) 717-7606 >