----==_mimepart_68e945b79a527_2373faf95fc3e682381444 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy,=C2=A0 Marc's last ticket of a payment change for Irene was = 6/5/24. =C2=A0That was to add the debit card that is currently on file, b= ut is expired. =C2=A0We need either the bank information including postal= code or new debit card info for Irene. Info needed for PAD Ifo nee= ded for Debit Card Thanks, Cathy Cathy Saari Collectio= ns & Contact Center Specialist 2|=C2=A0TheKey 1-866-226-1702 billing@th= ekey Hours-8:00am -5:00pm EST M-F =0D =0D On=0D Fri, 10 Oct at 12:32 PM=0D , Cathy Saari = wrote:=0D =0D =0D Hi Cathy,=C2=A0 =0D =0D The only payment method on the client's account is the expired Visa CC. = =C2=A0I do not see any payment forms in Irene's Clear Care file, nor do I= see a ticket from Marc updating the account. =C2=A0Can you please get th= e compete bank information, so we can process the payments for this clien= t. =0D =0D Thanks, Cathy=C2=A0 =0D =0D =0D =0D =0D Cathy Saari =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D 1-866-226-1702 =0D billing@thekey =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D On=0D Tue, 7 Oct at 6:46 PM=0D , Cathy Gerth wrote:=0D =0D =0D Hello =0D There is a new expiry date.... =0D Same card and card=C2=A0# =0D Expiry 02/30=C2=A0 CVC=C2=A0 296 =0D Thank you =0D =0D Cathy =0D =0D =0D =0D =0D Cathy Gerth =0D =0D =0D Client Success Manager=C2=A0 Direct: 778-403-6148 =0D Office:=C2=A0778-279-3634 =0D =0D Email:=C2=A0cgerth@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Sharon,=C2=A0 =0D =0D =0D =0D The Versapay system is saying that the card is expired.=C2=A0 Has she go= tten a new card lately with a new expiration date?=C2=A0 I tried the card= again and it declined. =0D =0D =0D =0D Thanks, Cathy=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Cathy Saari =0D =0D =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D =0D =0D 1-866-226-1702 =0D =0D billing@thekey =0D =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 6 Oct at 4:20 PM=0D =0D , SharonSpeirs wrote:=0D= =0D =0D =0D Good afternoon, team. =0D =0D =0D =0D I just received a call from Sharon Green, the payer for client Irene Sen= ft. Sharon shared that her recent invoice dated October 3, 2025, #1145382= , was declined according to an email from TheKey. She is getting frustrat= ed because the same thing happened last week due to a glitch on our end. = She wonders if it happened again this week, as there is no issue with her= credit card. Could=C2=A0you please look into this and get back to us so = we can inform the payer. =0D =0D Thanks in advance. =0D =0D Sharon =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Sharon Speirs=0D =0D =0D =0D =0D =0D =0D =0D =0D =0