--000000000000f5073006422c6686 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon All, IT has advised that our Toll free number phone queues are back online and are working as expected Thank you! Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Mon, Oct 27, 2025 at 3:57=E2=80=AFPM Lito Delapena wrote: > HI All, > > With the Zoom Migration from 8x8 , our current Toll Free Billing > assistance 866-226-1702 and LTCI 855-205-8007 phone lines have been done > for a majority of the day. Our agents' direct lines are currently working > and we are able to field direct calls from clients who have our agents > numbers as well as making outbound phone calls. > > Client inquiries via Billing@thekey.com and LTCI@thekey.com are working > as expected with no issues, as of this afternoon we have not received any > complaints or inquiries from clients stating the inability to reach our > team. > > We expect this phone issue to be resolved by tomorrow morning, if any > clients reach out to your teams directly please feel free to direct their > inquiry to us at Billing@thekey.com and LTCI@thekey.com and any of our > agents would be more than happy to assist. > > Please let me know if you have any questions > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > --000000000000f5073006422c6686 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon All, IT has advised that our Toll free number phone queues are back onl= ine and are working as expected Thank you! L= ito Delapena Customer Contact and Collections Manager | TheKey = Mobile: = 619-722-8561 <img src=3D"https://lh7-rt.googleusercontent.