Thank you Madonna!!
Apparently they charge to restore power if it's cut, so hopefully we can
reach someone before end of week. I can ask my team to work from home
Monday if we are worried the power will be cut (worst case scenario).
On Thu, Feb 12, 2026 at 11:20 AM Madonna Borger <madonna.borger@thekey.com>
wrote:
> Team
> I have called multiple times and it has gone to an vm so I have left a
> msg. This notice states it has to be paid by tomorrow. If I cant get them
> to call me back, you might lose service to the office. I am not sure what
> other options we have here.
> Thanks'
>
> On Wed, Feb 11, 2026 at 1:26 PM Trish Nguyen <utility_rent@thekey.com>
> wrote:
>
>> Hi Joseph/Carolyn - Please note that our AP processing timeline normally
>> takes 2-3 weeks. Have the past invoices been sent to our AP inbox for
>> processing monthly?
>>
>> @Madonna - Can you please review and let us know if AP should handle this
>> payment? It is seriously past due and might not make it in time to avoid
>> disconnection.
>>
>> Regards,
>> AP Team
>>
>>
>>
>>
>> On Wed, 11 Feb at 3:02 PM , JosephTaylor <
>> joey.taylor@homecareassistance.com> wrote:
>>
>> Thank you,
>> This needs to be handled ASAP, they are threatening to cut our office's
>> power.
>>
>> On Wed, Feb 11, 2026 at 3:00 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> @Utility and Rent Support <utility_rent@thekey.com> please see attached
>>> and advise on the status of this payment. Thanks
>>>
>>> On Wed, Feb 11, 2026 at 2:47 PM Carolyn Daoust <
>>> carolyn.daoust@thekey.com> wrote:
>>>
>>>> See attachment. This just arrived today.
>>>> *Carolyn Daoust*
>>>>
>>>> Gestionnaire des Ressources Humaines/Employee Care Manager
>>>> Ressources Humaines/Human Resources
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>
>> --
>> Joey Taylor
>> *Directeur Général/**General Manager*
>> 514-907-5065
>> TheKey.ca <https://thekey.ca/>
>> [image: TheKey]
>>
>> 1425506:611100
>>
>
>
> --
> Madonna Borger
> Real Estate Director
> * Please note my email has changed: *
> madonna.borger@thekey.com
> <https://brand.thekey.com/esg/madonna.borger@thekey.com>
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
Joey Taylor
*Directeur Général/**General Manager*
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]