Fwd: VM from 14167299792 [Cell Phone ON] to Ext. 1070004 on 3/24/23 12:23 PM for 74 sec

Hello,

I am bringing the following matters to your attention:

Below is a voice message from Pamela Westoby (Client: Westoby) This client
has always paid invoices on time, they have a formal company in charge of
paying Ms. Westoby’s accounts. Can you please confirm which invoices were
not paid?

I will let her know who Vincenzo is. Can contact information be provided
next time or an explanation of who is sending the email if it is a new
contact?

I have received a few calls (Westoby included) from clients stating that
they did not know who the rate increase emails were coming from and some
have still not read the emails.

Although they are now aware that we are “TheKey”, they do not know what
PandaDoc is.

Some were uncomfortable opening the email and thought we may have been
hacked.

For Isabel Bolivar (Client: Motillo) She called me to say she received the
last email sent, the one I was copied on. Thank you Ali for taking care of
it.

She did try to call you back and had difficulty reaching you, was left on
hold for a long period of time and said she was also hung up on when it was
answered.

Is there a direct office line or an extension that I am able to give
clients should they need to reach you in the future?

Janet Ferrier (Client: Ferrier), who is a lawyer and pays the invoices,
sent an email when the rate increases were sent out, I was copied on it as
well.

She highlighted a section of the consent form that states clients are
entitled to a three weeks notice for a rate increase. Timothy, you were
copied in this email as well.

My Staffing Manager Stephanie is currently adjusting the rates, so please
let me know if we are able to hold of on increasing this client until April
6th, as she had mentioned in her email (to comply with 3 weeks notice as
listed on contract)

Thank you
Dominique

[image: TheKey]
Dominique Jacobs

*Client Care Manager/Licensed Practical Nurse*

*Gestionnaire des soins/**Infirmière auxiliaire*

Tel: 514.907.5065 |  Fax: 514.221.4265

djacobs@TheKey.com | TheKey.ca <https://thekey.ca/>


---------- Forwarded message ---------
From: <VirtualOfficeVoiceMails@8x8.com>
Date: Fri, Mar 24, 2023 at 12:25 PM
Subject: VM from 14167299792 [Cell Phone ON] to Ext. 1070004 on 3/24/23
12:23 PM for 74 sec
To: <djacobs@homecareassistance.com>


[image: 8x8 Inc.]

*Hello Dominique Jacobs,*

Your Virtual Office Extension 1070004 has a new voicemail.
------------------------------
New voicemail details:
*Received from:*
1-416-729-9792 [image: Call This Number] Cell Phone ON

*Date/Time:*
Friday, March 24, 2023 12:23:28 PM

*Duration:*
74 Seconds

*VM Transcript:*
Oh actually happening. It's Pam was to be phoning. It is 12:23. On the 24th
of March. I was just trying to reach yourself or Stephanie with regard to
email that I received from a parolee and assuming please in a way of the
key. He just all he sent was in the subject line, it's regarding payments
of specific invoices off and then he just says good morning. Please forward
your payment for the aforementioned invoices regards Vincent and there's no
contact information aside from the email. I just want to follow up to make
sure that this is legitimate and I'll reach out to Bob accordingly. I'm
surprised, you know that these invoices weren't paid, I'm just wondering
got Lost in Translation with the rear end, but at any rate give me a jingle
back or e-mail, whichever is more convenient and we'll get the payment
sorted for these right away. All right, thanks so much. I look forward to
hearing from you by.
------------------------------