Salesforce Integration issue 2/5/24

From: Monica Johnston <johnstonm@thekey.com>
To: Dart Team <dart-team@thekey.com>
CC: Data Engineering <dataengineering@thekey.com>
Date: Mon, 5 Feb 2024 10:
Folder: INBOX

Our Workato integration tool is experiencing an issue with the Salesforce
connection. This means that we do not have yesterday's Salesforce data in
the data lake. It also appears that it is affecting the integration between
Salesforce and Clearcare.

*What is the impact?*

   1. *We are not able to push closed won opportunities from Salesforce to
   Clearcare.* This means you will not see clients converted yesterday /
   this morning in Clearcare yet.
   2. *No data was loaded into the data lake from Salesforce today.* This
   means any Tableau / Analytics Portal reports will understate leads,
   opportunities, and conversions and will be missing yesterday's updates.

There is no ETA but we will send out updates via email or you can also check
 The Key IT Status Page <https://thekeystatus.trust.pagerduty.com/>.

Thanks,
Monica

bcc: Executive Team, IT Leadership, Regional Directors, Sales Leadership,
Marketing, Tableau Desktop Users

Monica Johnston
Manager of Data Services

johnstonm@thekey.com <https://brand.thekey.com/esg/johnstonm@thekey.com>
(602) 501-7890
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>

Salesforce Integration issue 2/5/24

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