Yes I will reach out to our rep, please have Roxanna continue to
communicate on her ticket as well
On Mon, Nov 21, 2022 at 2:26 PM Tori Porter-Martin <
tori.portermartin@thekey.com> wrote:
> Bjorn, can you follow up on the email they sent you or should Roxana own
> communication with them via her ticket? Not sure which will get more
> visibility/quick attention.
>
> Thanks,
> Tori
>
> On Mon, Nov 21, 2022 at 5:14 PM Ken Citron <kcitron@thekey.com> wrote:
>
>> Please advise me when this is fixed and if they have any information as
>> to cause. Who will reach out for an update if we do not hear? When?
>>
>>
>>
>> On Nov 21, 2022, at 3:55 PM, Roxana Cruz <
>> clearcaresupport@homecareassistance.com> wrote:
>>
>>
>> I had someone from payroll reach out to us regarding Montreal CC - I have
>> a ticket with CC and they attached my call to this issue. I can share here
>> if I hear anything as well.
>>
>> Thank you.
>>
>>
>>
>> On Mon, 21 Nov at 3:49 PM , ClearCare Support <
>> clearcaresupport@homecareassistance.com> wrote:
>> Hi Tim, thanks for confirming. Will let you know if Engineering hears
>> anything.
>>
>> Tori
>>
>> On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Yes we've noticed the issues. Clearcare can be very slow at times.
>>>
>>> We haven't heard anything from Clearcare yet.
>>>
>>> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin <
>>> tori.portermartin@thekey.com> wrote:
>>>
>>>> Hi Tim,
>>>>
>>>> Please see below highlighted in yellow. Would you be able to share this
>>>> with your teams who might be affected? I'll let you know if we hear any
>>>> updates from ClearCare.
>>>>
>>>> Thanks very much,
>>>> Tori
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Bjorn Cooley <bcooley@thekey.com>
>>>> Date: Mon, Nov 21, 2022 at 2:51 PM
>>>> Subject: Fwd: Degraded Performance
>>>> To: Tori Porter-Martin <tori.portermartin@thekey.com>, Andy Feldman <
>>>> afeldman@thekey.com>, Amy Freeman <afreeman@thekey.com>, Ken Citron <
>>>> kcitron@homecareassistance.com>
>>>>
>>>>
>>>> @Tori please share as needed
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Oscar Weathersby <Oscar.Weathersby@wellsky.com>
>>>> Date: Mon, Nov 21, 2022 at 11:00 AM
>>>> Subject: RE: Degraded Performance
>>>> To: Oscar Weathersby <Oscar.Weathersby@wellsky.com>
>>>>
>>>>
>>>> Our engineering team is continuing to investigate this issue, which
>>>> seems to have limited impact.
>>>>
>>>>
>>>> Hello,
>>>>
>>>> Our Incident Response team is investigating an issue that may cause
>>>> Canadian agencies to be unable to process their payroll and billing. The
>>>> rest of the ClearCare platform is not affected by this issue.
>>>>
>>>> We will keep you updated via our status page,
>>>> status.clearcareonline.com
>>>> <https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fstatus.clearcareonline.com%2F&data=05%7C01%7COscar.Weathersby%40wellsky.com%7C2f4ef356aadf4f9557bf08dacbeb5f66%7C15d19784ad584a57a66fad1c0f826a45%7C0%7C0%7C638046509014184950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LlnMmqo9X%2FCNOtzf3zYwqzvSudI%2Frq0yCx9nZGo6Irw%3D&reserved=0>,
>>>> as we have more information.
>>>>
>>>> Thank you for your patience.
>>>>
>>>>
>>>> Connected care. Smarter care.
>>>> *Learn more at WellSky.com *
>>>>
>>>> *This message (including any attachments) constitutes a private
>>>> communication intended for a specific individual(s) and may contain
>>>> confidential information. If you are not the intended recipient, please
>>>> notify the sender by return email and delete this message and any
>>>> attachments. Any unauthorized disclosure, copying or distribution of this
>>>> message is not permitted. This email does not create a binding agreement
>>>> between WellSky Corporation and any third party.*
>>>>
>>>>
>>>>
>>>> *
>>>> ================================================================================*
>>>> *This email is confidential and may be privileged. If you have
>>>> received it in error, please notify us *
>>>> *immediately and then delete it. Please do not copy it, disclose its
>>>> contents, or use it for any purpose.*
>>>>
>>>>
>>>>
>>>> --
>>>> *Tori Porter-Martin*
>>>> Director of Implementation and Support
>>>>
>>>> tori.portermartin@thekey.com
>>>> 410-991-9564
>>>> TheKey.com
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> *Tori Porter-Martin*
>> Director of Implementation and Support
>>
>> tori.portermartin@thekey.com
>> 410-991-9564
>> TheKey.com
>> [image: TheKey] <https://homecareassistance.com/>
>>
>> 131196:611100
>>
>>
>
> --
> *Tori Porter-Martin*
> Director of Implementation and Support
>
> tori.portermartin@thekey.com
> 410-991-9564
> TheKey.com
> [image: TheKey] <https://homecareassistance.com/>
>