Re: CAD Email #1 Communication - 04/19/2024

Thank you Alyson!

I have replicated what i did for Vancouver for the remaining  Waterloo
clients, a lone email was sent to makress@regionofwaterloo.ca.

Montreal go live emails have also been sent per the breakdown of Language
preference below:

Montreal English- 38 clients
Montreal French- 11 Clients

41 Montréal clients remaining to be notified as there were no language
preferences provided.

Attached is an updated copy of all clients who have been notified, please
let me know if you have any questions

Thank you

Lito Delapena
Help Desk Manager
* Please note my email has changed: *
lito.delapena@thekey.com
<https://brand.thekey.com/esg/lito.delapena@thekey.com>
619-722-8561 Ext. 190013
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Mon, Apr 29, 2024 at 10:21 AM Alyson Rohane <alyson.rohane@thekey.com>
wrote:

> Good morning, Lito -
>
> Waterloo is ready to send the email communication to. The email for the 50
> customers missing is makress@regionofwaterloo.ca. This account doesn't
> want to have individual emails for all invoices so we are not having it
> updated in the system. Can you please replicate the process you did for
> Vancouver by sending one email to that address with the list of all
> impacted customers?
>
> As for Montreal, Joey is working on the updated client language preference
> list. If you are able to reference the previous one sent in December
> against the clients who have an email address, we can send those out today
> too. Any that are missing or new since December, we can hold off until Joey
> gets back to us tomorrow.
>
> Please let me know if you have any questions!
>
> On Mon, Apr 29, 2024 at 5:31 AM <eclark@thekey.com> wrote:
>
>> Thank you, Lito!
>>
>>
>>
>> *From:* Lito Delapena <lito.delapena@thekey.com>
>> *Sent:* Friday, April 26, 2024 11:52 AM
>> *To:* Alyson Rohane <alyson.rohane@thekey.com>
>> *Cc:* Elizabeth Clark <eclark@thekey.com>; Timothy Thomas <tt@thekey.com>;
>> Laszlo Kovacs <laszlo.kovacs@thekey.com>
>> *Subject:* Re: CAD Email #1 Communication - 04/19/2024
>>
>>
>>
>> HI Team,
>>
>> The first round of Go-Live emails for Vancouver have been sent out.
>>
>> Thank you,
>>
>>
>> *Lito Delapena *
>>
>> Help Desk Manager
>>
>> *Please note my email has changed: *
>>
>> lito.delapena@thekey.com
>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>
>> 619-722-8561 Ext. 190013
>>
>> *TheKey.com <https://www.thekey.com/>*
>>
>> [image: Image removed by sender. TheKey]
>> <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> On Fri, Apr 26, 2024 at 9:27 AM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>> HI Alyson,
>>
>>
>> Thank you so much for sending this over, i will confirm once
>> communication has been sent out
>>
>>
>> Thank you,
>>
>>
>> *Lito Delapena *
>>
>> Help Desk Manager
>>
>> *Please note my email has changed: *
>>
>> lito.delapena@thekey.com
>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>
>> 619-722-8561 Ext. 190013
>>
>> *TheKey.com <https://www.thekey.com/>*
>>
>> [image: Image removed by sender. TheKey]
>> <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> On Fri, Apr 26, 2024 at 8:59 AM Alyson Rohane <alyson.rohane@thekey.com>
>> wrote:
>>
>> Good morning, Lito -
>>
>>
>>
>> Vancouver customers are ready to send the first email communication. Can
>> you please confirm once these have been completed?
>>
>>
>>
>> I have attached the list as of today.
>>
>>
>>
>> On Fri, Apr 19, 2024 at 4:31 PM Alyson Rohane <alyson.rohane@thekey.com>
>> wrote:
>>
>> Hey, Lito -
>>
>>
>>
>> I have a quick update for you; We are waiting on the Local Office to
>> complete their task (cleaning up duplicate records in ClearCare). This is
>> resulting in us delaying the customer integration until this is completed.
>> Once the customers are integrated to Netsuite, I will send over the list of
>> customers, locations and their email addresses.
>>
>>
>>
>> Have a great weekend!
>>
>>
>>
>>
>>
>> On Thu, Apr 18, 2024 at 10:15 AM Alyson Rohane <alyson.rohane@thekey.com>
>> wrote:
>>
>> Thanks for the update, Lito! I am going to be connecting with Frank to
>> turn on the customer integration so we can pull this list for you and the
>> local office teams to validate and reference.
>>
>>
>>
>> Once this is completed, I will circle back on this thread.
>>
>>
>>
>> --
>>
>> *Alyson Rohane*
>>
>> Senior Continuous Improvement Analyst
>>
>> alyson.rohane@thekey.com
>>
>> [image: Image removed by sender.]
>>
>>
>>
>> On Thu, Apr 18, 2024 at 9:12 AM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>> HI Alyson,
>>
>>
>>
>> Thank you so much for sending these over, met with Elizabeth and she CC'd
>> you on an email to Frank and team regarding a download of the client
>> contact details. HD will need this information so we can complete the email
>> blast to the clients.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> *Lito Delapena *
>>
>> Help Desk Manager
>>
>> *Please note my email has changed: *
>>
>> lito.delapena@thekey.com
>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>
>> 619-722-8561 Ext. 190013
>>
>> *TheKey.com <https://www.thekey.com/>*
>>
>> [image: Image removed by sender. TheKey]
>> <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> On Thu, Apr 18, 2024 at 7:17 AM Alyson Rohane <alyson.rohane@thekey.com>
>> wrote:
>>
>> 
>>
>> Good morning, Lito -
>>
>>
>>
>> With the Canada Go-Live to Netsuite/Versapay project kicking off in the
>> next month, our team is working to prepare our systems and clients for a
>> seamless transition.
>>
>>
>>
>> The next task is to provide our customers under the 5 Canada locations
>> with an update that we will be switching into Versapay soon. These emails
>> have been revised due to the change in the go-live date.
>>
>>
>>
>> Below are the locations and the corresponding template. Can you please
>> have your team send these to all customers under the 5 locations by *EOB
>> Friday, April 19th*? After all emails have been sent, you can follow up
>> with this thread providing an update.
>>
>>
>>
>> I have also attached the list provided by Joey with the customer's
>> language preferences for Montreal. Please have your team reference this
>> when sending the Montreal email. There is a chance that customers are no
>> longer active or new ones have been added as this was put together back in
>> December.
>>
>>
>>
>> Don't hesitate to reach out with any questions or concerns with the task!
>>
>>
>>
>> *Montreal (English): *
>> https://docs.google.com/document/d/16FXEG5rx-ttPHpOtBqtY7C7gfJ6ukAvkFuEfzp7I2WY/edit
>>
>> *Montreal (French): *
>> https://docs.google.com/document/d/10eKj-V0-EBq-yX767TFnFYSeLl_EZ3PE/edit
>>
>> *Montreal Language List: *
>> https://docs.google.com/spreadsheets/d/1nLPNl2wrZ9T-NSuiTATDjD_hKo61P2NApTnEgssZMzE/edit#gid=0
>>
>> *Winnipeg: *
>> https://docs.google.com/document/d/1GstkFgXy45FO0pbLBCbPhE_6D6yzN5uHdYDn_qTZ_TY/edit
>>
>> *Oakville, Waterloo and Vancouver: *
>> https://docs.google.com/document/d/1XI36edxo9iB8yd5A3FJQCqkPJi-AMyG-5-vjxCG1yds/edit
>>
>>
>>
>> Kindly --
>>
>> *Alyson Rohane*
>>
>> Senior Continuous Improvement Analyst
>>
>> alyson.rohane@thekey.com
>>
>> [image: Image removed by sender.]
>>
>>
>>
>>
>>
>>
>>