RE: Uber Support

Do you know who doesn’t have access, all invites have been sent?

 


Anotte Francois 

	

Disbursements Sr. Director


 <mailto:anotte.francois@thekey.com> anotte.francois@thekey.com 

	
	

 <https://homecareassistance.com/> 

 

 

From: Abby Cnossen <acnossen@thekey.com> 
Sent: Tuesday, December 3, 2024 9:39 AM
To: Anotte Francois <anotte.francois@thekey.com>
Cc: HR Service Center Support <HRServiceCenter@thekey.com>; tt@thekey.com
Subject: Re: Uber Support

 

Yes of course. I was referring to the others in the spreadsheet who need access to UBER and the correct states assigned to their accounts. 

 

On Tue, Dec 3, 2024 at 8:36 AM Anotte Francois <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> > wrote:

Hi Abby,

 

Was she able to change her phone number? Remember, I cannot do anything until she removed her phone number to the account. She needs to contact Uber to do that.

 

Thanks,

 

On Mon, Dec 2, 2024 at 1:58 PM Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > wrote:

Hi Annotte,

 

Could you provide me with an update on this for all apart from Julianna.

 

On Fri, Nov 22, 2024 at 3:21 PM Anotte Francois <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> > wrote:

With Julianna, I'm not sure what we can do. Because she has her old phone listed on her account, there's nothing I can do on my side.

 

She will need to contact them to have the old phone removed from the account.

 

I will check on the others for you.

 

Thanks,

 

Anotte

 

 

 

On Fri, Nov 22, 2024 at 11:11 AM Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > wrote:

Hi Anotte, 

 

I have several caregiver managers who are not able to log into their uber and some others who state that they do not have the correct access. I put together a spreadsheet below to assist in communication. Please reach out to me if you have any questions. I would be happy to get on a meeting to help support.

 

 Julianna Brown has contacted UBER support but was still unable to log in. Is there anything else that we can do to get her access? 

Uber Access - Midwest <https://docs.google.com/spreadsheets/d/1yoOc_asRuLbs2RVoBWf35RHkg-jHR_iZ3BGJARriNS8/edit?usp=sharing> 

 

If at all possible to have this completed for at least Julianna, Lluvia, Carrie and myself that would be incredibly helpful. 

 

Thank you,

 

 

On Mon, Nov 18, 2024 at 4:20 PM HR Service Center Support <HRServiceCenter@thekey.com <mailto:HRServiceCenter@thekey.com> > wrote:

Thank you Anotte! 

 

 

Please share your experience - <https://docs.google.com/forms/d/e/1FAIpQLSf3BsgeUJ1Jkd6EEYnDjM91x_B1mzLHQk-6aWlKckPuk9-krg/viewform> Click here to complete a 3-question survey 

 

[#INC-142667]:424188:fs 




 

-- 

Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com




 

-- 


Anotte Francois

	

Disbursements Sr. Director


anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> 

	
	

 <https://homecareassistance.com/> 

 <https://homecareassistance.com/> 


 <https://homecareassistance.com/>  

 <https://homecareassistance.com/> -- 

 <https://homecareassistance.com/> Abby Cnossen

 <https://homecareassistance.com/> Manager of Quality and Service

 <https://homecareassistance.com/> Call or text: 616-271-8243

 <https://homecareassistance.com/> TheKey.com

 <https://homecareassistance.com/> 


 <https://homecareassistance.com/>  

 <https://homecareassistance.com/> -- 


 <https://homecareassistance.com/> Anotte Francois

	

 <https://homecareassistance.com/> Disbursements Sr. Director


 <https://homecareassistance.com/> anotte.francois@thekey.com

	
	

 <https://homecareassistance.com/> 

 <https://homecareassistance.com/> 


 <https://homecareassistance.com/>  

 <https://homecareassistance.com/> -- 

 <https://homecareassistance.com/> Abby Cnossen

 <https://homecareassistance.com/> Manager of Quality and Service

 <https://homecareassistance.com/> Call or text: 616-271-8243

 <https://homecareassistance.com/> TheKey.com