We do have a good case, but I think if we soften it a little bit, it’ll help them stay on. I get the feeling that some of the siblings don’t care if the caregivers are not excellent.Maria Licoudis RNClient Success Manager514-907-5065TheKey.ca On Apr 24, 2023, at 12:04 PM, Cheryl Cartwright <ccartwright@thekey.com> wrote:We can soften it if Maria feels it’s necessary to keep them but she makes a good case for the increase. Maria what are your thoughts?On Fri, Apr 21, 2023 at 10:47 AM Timothy Thomas <tt@thekey.com> wrote:@Cheryl Cartwright do you want to soften the increase? On Fri, Apr 21, 2023 at 9:42 AM Joey Taylor <joey.taylor@thekey.com> wrote:This rate ($32) was over Christmas with approval from Tim as I believed it could grow. They wanted to use us hourly from Friday night to Monday morning.Context: The other agency they use is Golden Home Care ($32 per hour). Golden provided them with a shit product (caregiver turnover, no-shows, etc.). This case is difficult. It requires all men. We now have almost 24/7 here (160 hours per week) as Maria has provided amazing service and the caregiver team we have in place is exceptional. On Fri, Apr 21, 2023 at 9:37 AM Tracy Bibeau <tracybibeau@gmail.com> wrote:Hello. When we signed on with The Key at the end of December. We agreed with joey on the price of 32$ an hour to mirror the other company we were using. I have attached our agreement. Tracy Bibeau On Apr 21, 2023, at 9:22 AM, Maria Licoudis <mlicoudis@thekey.com> wrote:Good morning Timothy,Can you please resend the price increase letter to Tracy and Kerry Gillings. Thank you, have a good day.Best,MariaMaria Licoudis RNClient Success Manager514-907-5065TheKey.ca -- Joey TaylorRegional Care Solutions Manager514-907-5065TheKey.ca
-- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca