--00000000000032cee905fa172b6c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We can soften it if Maria feels it=E2=80=99s necessary to keep them but she= makes a good case for the increase. Maria what are your thoughts? On Fri, Apr 21, 2023 at 10:47 AM Timothy Thomas wrote: > @Cheryl Cartwright do you want to soften the > increase? > > On Fri, Apr 21, 2023 at 9:42=E2=80=AFAM Joey Taylor > wrote: > >> This rate ($32) was over Christmas with approval from Tim as I believed >> it could grow. They wanted to use us hourly from Friday night to Monday >> morning. >> *Context:* The other agency they use is Golden Home Care ($32 per hour). >> Golden provided them with a *shit *product (caregiver turnover, >> no-shows, etc.). This case is difficult. It requires all men. We now hav= e >> almost 24/7 here (160 hours per week) as *Maria* has provided amazing >> service and the caregiver team we have in place is exceptional. >> >> On Fri, Apr 21, 2023 at 9:37=E2=80=AFAM Tracy Bibeau >> wrote: >> >>> =EF=BB=BFHello. >>> When we signed on with The Key at the end of December. We agreed with >>> joey on the price of 32$ an hour to mirror the other company we were us= ing. >>> I have attached our agreement. >>> >>> Tracy Bibeau >>> >>> >>> On Apr 21, 2023, at 9:22 AM, Maria Licoudis >>> wrote: >>> >>> =EF=BB=BFGood morning Timothy, >>> >>> Can you please resend the price increase letter to Tracy and Kerry >>> Gillings. >>> Thank you, have a good day. >>> >>> Best, >>> Maria >>> >>> >>> *Maria Licoudis RN* >>> >>> *Client Success Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >> >> -- >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000032cee905fa172b6c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We can soften it if Maria feels it=E2=80=99s necessary to= keep them but she makes a good case for the increase. Maria what are your = thoughts? On Fri, Apr 21, 2023 at 10:47 AM Timothy Thomas < tt@thekey.com > wrote: @Cheryl Cartwright =C2=A0do you want to soften the incr= ease?=C2=A0 On Fri, Apr 21, 2023 at 9:42=E2=80=AFAM Joey Taylor < joey.taylor@thekey.com= > wrote: = This rate ($32) was over Christmas with approval from Tim = as I believed it could grow. They wanted to use us hourly from Friday night= to Monday morning. Context: The other agency they use is Golden = Home Care ($32 per hour). Golden provided them with a shit product (= caregiver turnover, no-shows, etc.). This case is difficult. It requires al= l men. We now have almost 24/7 here (160 hours per week) as Maria ha= s provided amazing service and the caregiver team we have in place is excep= tional.=C2=A0 On Fri, Apr 21, 2023 at 9:37=E2=80=AFAM Tracy Bibea