--0000000000007ebecb05fa2c0244 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The contract would have stated that price increases could come. It doesn't guarantee the $32 for live. I think we can soften it but I don't think we can stay at $32 with the caregivers making $20 an hour. Maria will they stay on with $33.50? On Mon, Apr 24, 2023 at 2:08=E2=80=AFPM Maria Licoudis wrote: > We do have a good case, but I think if we soften it a little bit, it=E2= =80=99ll > help them stay on. I get the feeling that some of the siblings don=E2=80= =99t care > if the caregivers are not excellent. > > > *Maria Licoudis RN* > > *Client Success Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > On Apr 24, 2023, at 12:04 PM, Cheryl Cartwright > wrote: > > =EF=BB=BF > We can soften it if Maria feels it=E2=80=99s necessary to keep them but s= he makes > a good case for the increase. Maria what are your thoughts? > > On Fri, Apr 21, 2023 at 10:47 AM Timothy Thomas wrote: > >> @Cheryl Cartwright do you want to soften the >> increase? >> >> On Fri, Apr 21, 2023 at 9:42=E2=80=AFAM Joey Taylor >> wrote: >> >>> This rate ($32) was over Christmas with approval from Tim as I believed >>> it could grow. They wanted to use us hourly from Friday night to Monday >>> morning. >>> *Context:* The other agency they use is Golden Home Care ($32 per >>> hour). Golden provided them with a *shit *product (caregiver turnover, >>> no-shows, etc.). This case is difficult. It requires all men. We now ha= ve >>> almost 24/7 here (160 hours per week) as *Maria* has provided amazing >>> service and the caregiver team we have in place is exceptional. >>> >>> On Fri, Apr 21, 2023 at 9:37=E2=80=AFAM Tracy Bibeau >>> wrote: >>> >>>> =EF=BB=BFHello. >>>> When we signed on with The Key at the end of December. We agreed with >>>> joey on the price of 32$ an hour to mirror the other company we were u= sing. >>>> I have attached our agreement. >>>> >>>> Tracy Bibeau >>>> >>>> >>>> On Apr 21, 2023, at 9:22 AM, Maria Licoudis >>>> wrote: >>>> >>>> =EF=BB=BFGood morning Timothy, >>>> >>>> Can you please resend the price increase letter to Tracy and Kerry >>>> Gillings. >>>> Thank you, have a good day. >>>> >>>> Best, >>>> Maria >>>> >>>> >>>> *Maria Licoudis RN* >>>> >>>> *Client Success Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Regional Care Solutions Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > --0000000000007ebecb05fa2c0244 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The contract would have stated that price increases could = come. It doesn't guarantee=C2=A0the $32 for live. I think we can soften= it but I don't think we ca