Re: Clearcare transition - Invoicing

Hi Amanda,

It should not impact Toronto as that is the default address. Adding the
multiple addresses will allow us to customize the data at a client level. I
am happy to do a trial with a remittance address for one location.

With the caregiver nametags, the office address is populated with Toronto's
details. For instance, if a waterloo caregiver needs to call the office,
they will call the number on the tag(which is what they are trained to
do).  The Toronto office is not going to be able to assist them.

*James, Timothy,*

We are seeing increased call volumes this week with the transition to HCA
Toronto as caregivers are having many issues 1) not being able to log in
and 2) Clock-in and Clock-out challenges.

If we don't address the remittance address issues, I only
anticipate another increase in calls from clients and family members. We
are already noticing that the family portal logins need to be reintroduced.

Regards,

Angie Kunnath

*Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
Waterloo & Wellington region*

375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200



*Champions of Aging Well*

*www.**H**o <http://homecareassistancewaterloo.ca/>*

*me <http://homecareassistancewaterloo.ca/>Care
<http://homecareassistancewaterloo.ca/>Assistance
<http://homecareassistancewaterloo.ca/>Waterloo
<http://homecareassistancewaterloo.ca/>.ca
<http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
*www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca*


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On Wed, Apr 13, 2022 at 3:15 PM Amanda Patel <apatel@thekey.com> wrote:

> Hello Angie,
>
> My apologies for not responding. We have never turned on the feature in
> Clearcare to have multiple remittance addresses based on location. I would
> discuss with the Toronto team to see if that will work and be a solution.
> Can you please provide an example for the caregiver name tags populated
> with Toronto details?
>
> Thanks
>
> On Wed, Apr 13, 2022 at 3:08 PM Angie Kunnath <
> akunnath@homecareassistance.com> wrote:
>
>> Hi Amanda,
>>
>> Following up on this matter. We'll need to address this before the next
>> invoicing (April 18). Also, I noticed that the caregiver name tags are
>> populated with Toronto details. This will need to be fixed at the earliest.
>> Lots of issues with clock-ins and clock-outs.
>>
>> Let me know when we can connect.
>>
>> Angie Kunnath
>>
>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>> Waterloo & Wellington region*
>>
>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>>
>>
>>
>> *Champions of Aging Well*
>>
>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>
>> *me <http://homecareassistancewaterloo.ca/>Care
>> <http://homecareassistancewaterloo.ca/>Assistance
>> <http://homecareassistancewaterloo.ca/>Waterloo
>> <http://homecareassistancewaterloo.ca/>.ca
>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca*
>>
>>
>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>> Balanced Care Method <http://balancedcaremethod.com/>
>> Hospital to Home Care <http://hospitaltohomecare.com/>
>> Review our Book Series
>> <http://homecareassistance.com/healthy-longevity-book-series/>
>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>> Our Recent Press <http://bit.ly/qOk2aS>
>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>> Read our Reviews <http://homecareassistance.com/reviews/>
>> Watch our Videos <http://youtube.com/homecareinfo>
>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>
>>
>> On Mon, Apr 11, 2022 at 7:40 AM James Patchett <jpatchett@thekey.com>
>> wrote:
>>
>>> Thank you Angie... Please keep us posted once Amanda shares.
>>>
>>> James
>>>
>>> On Mon, Apr 11, 2022 at 7:36 AM Angie Kunnath <
>>> akunnath@homecareassistance.com> wrote:
>>>
>>>> Hi James,
>>>>
>>>> I thought of that. But the address will reflect the Toronto location
>>>> and cheques may get routed to the Toronto office. I see a feature in
>>>> Clearcare to have multiple remittance addresses based on location. This
>>>> might be the better alternative for the interim. I'll let Amanda take a
>>>> look at it and see if we can put that in place.
>>>>
>>>> Regards,
>>>>
>>>> Angie Kunnath
>>>>
>>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>>> Waterloo & Wellington region*
>>>>
>>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>>>>
>>>>
>>>>
>>>> *Champions of Aging Well*
>>>>
>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>
>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>>> *www.HomeCareAssistanceOakville.ca*
>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>
>>>>
>>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>>> Balanced Care Method <http://balancedcaremethod.com/>
>>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>>> Review our Book Series
>>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>>> Our Recent Press <http://bit.ly/qOk2aS>
>>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>>> Watch our Videos <http://youtube.com/homecareinfo>
>>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>>
>>>>
>>>> On Mon, Apr 11, 2022 at 7:26 AM James Patchett <jpatchett@thekey.com>
>>>> wrote:
>>>>
>>>>> Angie,
>>>>>
>>>>> I went into the settings of ClearCare and removed the word Toronto.
>>>>> Will you please run a test again and see if it just says Home Care
>>>>> Assistance now?
>>>>>
>>>>> Thank you,
>>>>>
>>>>> James
>>>>>
>>>>> On Sun, Apr 10, 2022 at 7:37 PM Angie Kunnath <
>>>>> akunnath@homecareassistance.com> wrote:
>>>>>
>>>>>> Hi Amanda and James,
>>>>>>
>>>>>> Can the invoices reflect the corresponding location's details? I ran
>>>>>> a scenario on the new platform and the dummy invoice reflects  "Home Care
>>>>>> Assistance Toronto". This will be an issue when cheques are issued by our
>>>>>> referral partners. We'll need a short term solution until finances are
>>>>>> amalgamated with corporate. Let me know how you want to proceed.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Angie Kunnath
>>>>>>
>>>>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>>>>> Waterloo & Wellington region*
>>>>>>
>>>>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel:
>>>>>> 905-337-1200
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Champions of Aging Well*
>>>>>>
>>>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>>>
>>>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>>>
>>>>>>
>>>>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>>>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>>>>> Balanced Care Method <http://balancedcaremethod.com/>
>>>>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>>>>> Review our Book Series
>>>>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>>>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>>>>> Our Recent Press <http://bit.ly/qOk2aS>
>>>>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>>>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>>>>> Watch our Videos <http://youtube.com/homecareinfo>
>>>>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>>>>
>>>>>