Re: Clearcare transition - Invoicing

Hello Angie,

I agree doing a trial run with adding a remittance address.Do you have time
today to hop on a call about the tags if so what time works for you?

On Wed, Apr 13, 2022 at 3:35 PM Angie Kunnath <
akunnath@homecareassistance.com> wrote:

> Hi Amanda,
>
> It should not impact Toronto as that is the default address. Adding the
> multiple addresses will allow us to customize the data at a client level. I
> am happy to do a trial with a remittance address for one location.
>
> With the caregiver nametags, the office address is populated
> with Toronto's details. For instance, if a waterloo caregiver needs to call
> the office, they will call the number on the tag(which is what they are
> trained to do).  The Toronto office is not going to be able to assist them.
>
> *James, Timothy,*
>
> We are seeing increased call volumes this week with the transition to HCA
> Toronto as caregivers are having many issues 1) not being able to log in
> and 2) Clock-in and Clock-out challenges.
>
> If we don't address the remittance address issues, I only
> anticipate another increase in calls from clients and family members. We
> are already noticing that the family portal logins need to be reintroduced.
>
> Regards,
>
> Angie Kunnath
>
> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
> Waterloo & Wellington region*
>
> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>
>
>
> *Champions of Aging Well*
>
> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>
> *me <http://homecareassistancewaterloo.ca/>Care
> <http://homecareassistancewaterloo.ca/>Assistance
> <http://homecareassistancewaterloo.ca/>Waterloo
> <http://homecareassistancewaterloo.ca/>.ca
> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca*
>
>
> Visit our Website <http://www.homecareassistancewaterloo.ca>
> Read our Mission <http://homecareassistance.com/about/our-mission/>
> Balanced Care Method <http://balancedcaremethod.com/>
> Hospital to Home Care <http://hospitaltohomecare.com/>
> Review our Book Series
> <http://homecareassistance.com/healthy-longevity-book-series/>
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>
>
> On Wed, Apr 13, 2022 at 3:15 PM Amanda Patel <apatel@thekey.com> wrote:
>
>> Hello Angie,
>>
>> My apologies for not responding. We have never turned on the feature in
>> Clearcare to have multiple remittance addresses based on location. I would
>> discuss with the Toronto team to see if that will work and be a solution.
>> Can you please provide an example for the caregiver name tags populated
>> with Toronto details?
>>
>> Thanks
>>
>> On Wed, Apr 13, 2022 at 3:08 PM Angie Kunnath <
>> akunnath@homecareassistance.com> wrote:
>>
>>> Hi Amanda,
>>>
>>> Following up on this matter. We'll need to address this before the next
>>> invoicing (April 18). Also, I noticed that the caregiver name tags are
>>> populated with Toronto details. This will need to be fixed at the earliest.
>>> Lots of issues with clock-ins and clock-outs.
>>>
>>> Let me know when we can connect.
>>>
>>> Angie Kunnath
>>>
>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>> Waterloo & Wellington region*
>>>
>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>>>
>>>
>>>
>>> *Champions of Aging Well*
>>>
>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>
>>> *me <http://homecareassistancewaterloo.ca/>Care
>>> <http://homecareassistancewaterloo.ca/>Assistance
>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>> <http://homecareassistancewaterloo.ca/>.ca
>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>> *www.HomeCareAssistanceOakville.ca*
>>> *www.HomeCareAssistanceMississauga.ca*
>>>
>>>
>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>> Balanced Care Method <http://balancedcaremethod.com/>
>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>> Review our Book Series
>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>> Our Recent Press <http://bit.ly/qOk2aS>
>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>> Watch our Videos <http://youtube.com/homecareinfo>
>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>
>>>
>>> On Mon, Apr 11, 2022 at 7:40 AM James Patchett <jpatchett@thekey.com>
>>> wrote:
>>>
>>>> Thank you Angie... Please keep us posted once Amanda shares.
>>>>
>>>> James
>>>>
>>>> On Mon, Apr 11, 2022 at 7:36 AM Angie Kunnath <
>>>> akunnath@homecareassistance.com> wrote:
>>>>
>>>>> Hi James,
>>>>>
>>>>> I thought of that. But the address will reflect the Toronto location
>>>>> and cheques may get routed to the Toronto office. I see a feature in
>>>>> Clearcare to have multiple remittance addresses based on location. This
>>>>> might be the better alternative for the interim. I'll let Amanda take a
>>>>> look at it and see if we can put that in place.
>>>>>
>>>>> Regards,
>>>>>
>>>>> Angie Kunnath
>>>>>
>>>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>>>> Waterloo & Wellington region*
>>>>>
>>>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>>>>>
>>>>>
>>>>>
>>>>> *Champions of Aging Well*
>>>>>
>>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>>
>>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>>
>>>>>
>>>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>>>> Balanced Care Method <http://balancedcaremethod.com/>
>>>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>>>> Review our Book Series
>>>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>>>> Our Recent Press <http://bit.ly/qOk2aS>
>>>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>>>> Watch our Videos <http://youtube.com/homecareinfo>
>>>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>>>
>>>>>
>>>>> On Mon, Apr 11, 2022 at 7:26 AM James Patchett <jpatchett@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Angie,
>>>>>>
>>>>>> I went into the settings of ClearCare and removed the word Toronto.
>>>>>> Will you please run a test again and see if it just says Home Care
>>>>>> Assistance now?
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> James
>>>>>>
>>>>>> On Sun, Apr 10, 2022 at 7:37 PM Angie Kunnath <
>>>>>> akunnath@homecareassistance.com> wrote:
>>>>>>
>>>>>>> Hi Amanda and James,
>>>>>>>
>>>>>>> Can the invoices reflect the corresponding location's details? I ran
>>>>>>> a scenario on the new platform and the dummy invoice reflects  "Home Care
>>>>>>> Assistance Toronto". This will be an issue when cheques are issued by our
>>>>>>> referral partners. We'll need a short term solution until finances are
>>>>>>> amalgamated with corporate. Let me know how you want to proceed.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Angie Kunnath
>>>>>>>
>>>>>>> *Home Care Assistance - **Serving Oakville, Mississauga,
>>>>>>> Burlington, Waterloo & Wellington region*
>>>>>>>
>>>>>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
>>>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel:
>>>>>>> 905-337-1200
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Champions of Aging Well*
>>>>>>>
>>>>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>>>>
>>>>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>>>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>>>>
>>>>>>>
>>>>>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>>>>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>>>>>> Balanced Care Method <http://balancedcaremethod.com/>
>>>>>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>>>>>> Review our Book Series
>>>>>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>>>>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>>>>>> Our Recent Press <http://bit.ly/qOk2aS>
>>>>>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>>>>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>>>>>> Watch our Videos <http://youtube.com/homecareinfo>
>>>>>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>>>>>
>>>>>>