--0000000000002f139805dc8eaa41 Content-Type: multipart/alternative; boundary="0000000000002f139705dc8eaa40" --0000000000002f139705dc8eaa40 Content-Type: text/plain; charset="UTF-8" Hello Angie, I agree doing a trial run with adding a remittance address.Do you have time today to hop on a call about the tags if so what time works for you? On Wed, Apr 13, 2022 at 3:35 PM Angie Kunnath wrote: > Hi Amanda, > > It should not impact Toronto as that is the default address. Adding the > multiple addresses will allow us to customize the data at a client level. I > am happy to do a trial with a remittance address for one location. > > With the caregiver nametags, the office address is populated > with Toronto's details. For instance, if a waterloo caregiver needs to call > the office, they will call the number on the tag(which is what they are > trained to do). The Toronto office is not going to be able to assist them. > > *James, Timothy,* > > We are seeing increased call volumes this week with the transition to HCA > Toronto as caregivers are having many issues 1) not being able to log in > and 2) Clock-in and Clock-out challenges. > > If we don't address the remittance address issues, I only > anticipate another increase in calls from clients and family members. We > are already noticing that the family portal logins need to be reintroduced. > > Regards, > > Angie Kunnath > > *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, > Waterloo & Wellington region* > > 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 > 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 > > > > *Champions of Aging Well* > > *www.**H**o * > > *me Care > Assistance > Waterloo > .ca > www.HomeCareAssistanceGuelph.ca* > *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* > > > Visit our Website > Read our Mission > Balanced Care Method > Hospital to Home Care > Review our Book Series > > Cognitive Therapeutics > Our Recent Press > Connect on LinkedIn > Read our Reviews > Watch our Videos > Subscribe to our Blog > > > On Wed, Apr 13, 2022 at 3:15 PM Amanda Patel wrote: > >> Hello Angie, >> >> My apologies for not responding. We have never turned on the feature in >> Clearcare to have multiple remittance addresses based on location. I would >> discuss with the Toronto team to see if that will work and be a solution. >> Can you please provide an example for the caregiver name tags populated >> with Toronto details? >> >> Thanks >> >> On Wed, Apr 13, 2022 at 3:08 PM Angie Kunnath > akunnath@homecareassistance.com> wrote: >> >>> Hi Amanda, >>> >>> Following up on this matter. We'll need to address this before the next >>> invoicing (April 18). Also, I noticed that the caregiver name tags are >>> populated with Toronto details. This will need to be fixed at the earliest. >>> Lots of issues with clock-ins and clock-outs. >>> >>> Let me know when we can connect. >>> >>> Angie Kunnath >>> >>> *Home Care Assistance - **Ser