Re: 8x8 - Montreal

Hi Joey,

In preparation for the Wednesday go-live for Montreal’s 8x8, I wanted to
follow up to see if you had your recordings ready to load and test yet. If
so, please forward along at your earliest convenience, want to make sure we
have time to put it in there and test it out before Wednesday morning.

Thank you.

On Fri, Sep 16, 2022 at 11:08 AM Isabelle La <ila@thekey.com> wrote:

> This is perfect, thanks Joey.
>
> I've added this information to the calendar invite on Wednesday's
> anticipated Go-Live date for 8x8 so the Telecom Manager is able to assist
> in Forwarding.
>
> Also, I know that we are very backed up so I've asked the Telecom Manager
> to submit a port request to get all those phone numbers off of Rogers and
> into our 8x8 system sooner rather than later as this process has been
> taking 3-5 weeks lately. Please let me know if you have an issue with that.
> Otherwise, we should be all set, just make sure your users are well-versed
> on 8x8 and are logged in as often as possible. Remember, you can always go
> into your 8x8 Work App > Select Contacts > Select Company > Pull up your
> site name "Montreal" > View all users and their statuses. Users who are
> logged in should have a green check mark status bubble and those who are
> not will have the gray x status bubble. Please see example below:
>
> [image: Screen Shot 2022-09-16 at 11.08.48 AM.png]
>
>
>
> On Fri, Sep 16, 2022 at 8:43 AM Joey Taylor <
> joey.taylor@homecareassistance.com> wrote:
>
>> Hey Isabelle,
>>
>> Here are the phone numbers you had asked for yesterday:
>> 514-907-5065 - Westmount Office and General Line
>> (514) 783-5005 <5147835005> - West Island Office
>> 450-505-2005 <4505052005> - Laval Office
>> (514) 315-2288 <5143152288> - TMR Office
>> --------------
>> Here are the direct lines (Rogers Unison) some of our staff have been
>> giving to clients/caregivers:
>> Stephanie 514-223-3964
>> Dominique 514-223-3031
>> Mina 514-223-2918
>> ---------
>> For marketing, we use call rail and everything gets forwarded to the
>> 514-907-5065 number.
>>
>> Finally, we have the translated script and it will be recorded on Monday.
>> We can proceed with the Wednesday, September 21st launch.
>>
>> Please let me know if you need anything else from me :)
>>
>> *Joey Taylor*
>> General Manager Montreal/*Directeur Général Montréal*
>> Home Care Assistance/Soins à domicile
>> Office: 514-907-5065
>> Fax: 514-221-4265
>> 4464 Ste Catherine West
>> Westmount, QC, H3Z1R7
>> HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
>>
>> Read Our Testimonials
>> <https://www.homecareassistancemontreal.ca/reviews.html>
>> We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
>>
>>
>> Champions of Longevity
>>
> --
--
*Isabelle La *
Project Management, IT Dept.
* Please note my email has changed: *
ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
Direct: 650-231-5733
Fax: 919-377-9020

        TheKey.com <https://www.thekey.com/>
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