Hi Tim,
Could you forward me a copy of this letter to send to the family.
On Wed, Apr 5, 2023 at 12:41 PM Shawntel Sousa <ssousa@thekey.com> wrote:
> Thank so much Tim
>
> On Wed, Apr 5, 2023 at 12:40 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> It was sent to Ian01@shaw.ca, it was never opened. I will resend now.
>>
>> On Wed, Apr 5, 2023 at 2:38 PM Shawntel Sousa <ssousa@thekey.com> wrote:
>>
>>> Tim, they are saying they didn’t get this. Would you kindly let me know
>>> what email it was sent to?
>>>
>>> On Tue, Apr 4, 2023 at 7:47 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> I verified and this was sent via Pandadoc on the 16th. It was titled
>>>> "TheKey Service Update". They did not view the document.
>>>>
>>>> I have attached the PDF version for your reference. If they push back
>>>> then we can extend the effective date to Monday 4/10
>>>>
>>>>
>>>> On Mon, Apr 3, 2023 at 6:13 PM Shawntel Sousa <ssousa@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> Who might be dealing with these questions.
>>>>>
>>>>> It seem as though a lot of clients did not get their increase letters.
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Ian Schueck <ian01@shaw.ca>
>>>>> Date: Mon, Apr 3, 2023 at 3:55 PM
>>>>> Subject: Re: Joyce Schueck Birthday April 7th
>>>>> To: Shawntel Sousa <ssousa@thekey.com>
>>>>> CC: Julie Schueck <julieschueck@gmail.com>
>>>>>
>>>>>
>>>>> Shawntel,
>>>>>
>>>>> I believe that a mistake was made on the latest invoice $429. Vs $390
>>>>> a day. We were not made aware of or did we approve of such an increase.
>>>>>
>>>>> Ian
>>>>> --
>>>>>
>>>>> Warm regards,
>>>>>>> Shawntel Sousa, LPN
>>>>>>> Lead Client Care Manager
>>>>>>> Home Care Assistance/The Key
>>>>>>>
>>>>>>> Calgary Office number: (403) 301-3777
>>>>>>> Winnipeg Office Number: (204) 489-6000
>>>>>>> Mobile number: (403) 305-6588
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>> --
>>>>> Warm regards,
>>>>> Shawntel Sousa, LPN
>>>>> Lead Client Care Manager
>>>>> Home Care Assistance/The Key
>>>>>
>>>>> Calgary Office number: (403) 301-3777
>>>>> Winnipeg Office Number: (204) 489-6000
>>>>> Mobile number: (403) 305-6588
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>> --
>>> Warm regards,
>>> Shawntel Sousa, LPN
>>> Lead Client Care Manager
>>> Home Care Assistance/The Key
>>>
>>> Calgary Office number: (403) 301-3777
>>> Winnipeg Office Number: (204) 489-6000
>>> Mobile number: (403) 305-6588
>>>
>>> Sent from my iPhone
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
> --
> Warm regards,
> Shawntel Sousa, LPN
> Lead Client Care Manager
> Home Care Assistance/The Key
>
> Calgary Office number: (403) 301-3777
> Winnipeg Office Number: (204) 489-6000
> Mobile number: (403) 305-6588
>
> Sent from my iPhone
>
--
Warm regards,
Shawntel Sousa, LPN
Lead Client Care Manager
Home Care Assistance/The Key
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
Sent from my iPhone