--00000000000028afed05f89b26c6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank so much Tim On Wed, Apr 5, 2023 at 12:40 PM Timothy Thomas wrote: > It was sent to Ian01@shaw.ca, it was never opened. I will resend now. > > On Wed, Apr 5, 2023 at 2:38=E2=80=AFPM Shawntel Sousa = wrote: > >> Tim, they are saying they didn=E2=80=99t get this. Would you kindly let = me know >> what email it was sent to? >> >> On Tue, Apr 4, 2023 at 7:47 AM Timothy Thomas wrote: >> >>> I verified and this was sent via Pandadoc on the 16th. It was titled >>> "TheKey Service Update". They did not view the document. >>> >>> I have attached the PDF version for your reference. If they push back >>> then we can extend the effective date to Monday 4/10 >>> >>> >>> On Mon, Apr 3, 2023 at 6:13=E2=80=AFPM Shawntel Sousa wrote: >>> >>>> Hi, >>>> >>>> Who might be dealing with these questions. >>>> >>>> It seem as though a lot of clients did not get their increase letters. >>>> >>>> ---------- Forwarded message --------- >>>> From: Ian Schueck >>>> Date: Mon, Apr 3, 2023 at 3:55 PM >>>> Subject: Re: Joyce Schueck Birthday April 7th >>>> To: Shawntel Sousa >>>> CC: Julie Schueck >>>> >>>> >>>> Shawntel, >>>> >>>> I believe that a mistake was made on the latest invoice $429. Vs $390 = a >>>> day. We were not made aware of or did we approve of such an increase. >>>> >>>> Ian >>>> -- >>>> >>>> Warm regards, >>>>>> Shawntel Sousa, LPN >>>>>> Lead Client Care Manager >>>>>> Home Care Assistance/The Key >>>>>> >>>>>> Calgary Office number: (403) 301-3777 >>>>>> Winnipeg Office Number: (204) 489-6000 >>>>>> Mobile number: (403) 305-6588 >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>> -- >>>> Warm regards, >>>> Shawntel Sousa, LPN >>>> Lead Client Care Manager >>>> Home Care Assistance/The Key >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >>>> Sent from my iPhone >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> -- >> Warm regards, >> Shawntel Sousa, LPN >> Lead Client Care Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> Sent from my iPhone >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone --00000000000028afed05f89b26c6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank so much Tim=C2=A0 On Wed, Apr 5, 2023 at 12:40 = PM Timothy Thomas < tt@thekey.com >= ; w