Re: Referral March 6th

Hi Tim,
I sent a chat w Sharon this morning.  I would love visibility on this.  I
think we can continue to grow this if we establish internal systems in
place to manage the workload required (potentially a different rate for
hourly / cluster care w VCH providing we can negotiate it.) Sheila also had
some ideas about how to develop systems within Salesforce that she is
willing to explore so we can better manage the administration of
these types of requests.

J

On Fri, 6 Mar 2026 at 09:56, Timothy Thomas <tt@thekey.com> wrote:

> Jay I would love your opinion on this. Do you see a business model here?
> Will it unlock more hours for us with VCH if we take this on?
>
>
>
> On Fri, Mar 6, 2026 at 11:22 AM Sharon Speirs <sspeirs@thekey.com> wrote:
>
>> Morning
>> We took one of these yesterday as it was 6 hours but it literally took me
>> an hour just to put it all together , put it in sales force as a cluster vs
>> each client ( there were 7 clients) create a schedule , upload all of the
>> HSO and now we need to find a driver and ensure they understand the care.
>> All good we are doing that but today we received this referral which is
>> likely stressing my team.
>>
>> I will likely decline it but we need to think differently about how we
>> can do this efficiently . I can’t keep
>> Putting this in sales force as cluster care as VCH billing has to have
>> individual invoices but if I put each client in as a one time only it
>> becomes a scheduling nightmare.
>> Is this really worth the time it takes to organize?
>> If revenue trumps and this is where an agency is going to have to play in
>> the VCH playing field then how do we do it?
>> More discussion needed here so putting it out there for a new way of
>> thinking
>> Jay do you want to be added to the distribution list for referrals ? It
>> will your fill your inbox so you may not want to but let me know.
>> Sharon
>>
>>
>> Sharon, Speirs
>>
>> General Manager
>>
>> Vancouver, BC
>>
>> Office: 778.279.3634
>>
>> sspeirs@thekey.com
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: Emega, Claudia [VCH] <claudia.emega@vch.ca>
>> Date: Fri, Mar 6, 2026 at 8:01 AM
>> Subject: Referral March 6th
>> To:
>> CC: NS Home Support South Schedulers <NShomesupportsouthschedulers@vch.ca
>> >
>>
>>
>> Hello,
>>
>>
>>
>> We have available shift/visits from 1700-2200 in South (North Vancouver)
>> on March 6th
>>
>> Do you have capacity?
>>
>>
>>
>> Please let us know. Please reply to ALL
>>
>>
>>
>>
>>
>> Thanks!
>>
>>
>>
>>
>>
>>
>>
>> Claudia Emega
>>
>> Scheduler
>>
>> North Shore Home Support
>>
>> Phone: 604- 983-6700/ Fax: 604-983-6707
>>
>>
>>
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>> .
>>
>